Business Support Officer

Brackenberry Limited; Newport; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Newport-based authority vacancy requires a Business Support Officer to provide clerical and administrative support to the team leader and assist customers with enquiries. The role includes handling crematorium-related administration, processing payments and maintaining records to support service partners.

Essential requirements include at least two years of customer-facing experience, excellent communication, and competence in Windows software.

Qualifications

• Minimum of 5 GCSEs (grades A–C), NVQ Level 2 or relevant experience.
• Working towards the ICCM Crematorium Certificate is desirable.
• Essential requirements include two years' customer-facing experience and strong communication.

Responsabilités

• Provide clerical and administrative support to the team leader.
• Respond to customer and partner enquiries in person, by telephone and in writing.
• Carry out administrative tasks, including cremations-related duties.
• Receive payments for crematorium services, issue receipts and maintain records.
• Assist customers with enquiries relating to funerals and memorials.

Connaissances

Customer service

Clerical work

Administrative tasks

Communication skills

Windows-based software

Formation

GCSEs A-C

NVQ Level 2 or relevant experience

ICC Crematorium Certificate (desirable)

Outils

Windows-based software

Description du poste

We are working closely alongside a Local Authority in Newport to assist with the appointment of a Business Support Officer, on a 3-month contract, highly likely to be extended at clients discretion.

Rate of Pay:

£13.26 - £17.10 per hour

Summary:

Newport City Council is seeking a Business Support Officer to provide clerical and administrative support to the team leader and assist customers with enquiries. The role involves managing crematorium-related administration, processing payments, maintaining accurate records and supporting effective relationships with funeral directors, officiants and other service partners.

Responsibilities:

• Provide clerical and administrative support to the team leader.
• Respond to customer and partner enquiries in person, by telephone and in writing.
• Carry out a range of administrative tasks, including those associated with cremations.
• Receive payments for crematorium services, issue receipts and maintain accurate financial records in line with Council regulations.
• Assist customers with enquiries relating to funerals and memorials.

Qualifications:

• Minimum of 5 GCSEs (grades A–C), NVQ Level 2 or relevant experience.
• Working towards the ICCM Crematorium Certificate is desirable.

Essential Requirements:

• Minimum of two years' relevant experience dealing directly with customers and partners.
• Excellent verbal and written communication skills.
• Ability to plan and organise workloads and complete tasks to agreed standards.
• Understanding and sympathetic attitude towards bereaved families.
• Competence in Windows-based software.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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