Business Support Officer, Regulation and Enforcement

Birmingham City Council; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

West Midlands Pension Fund

Enhanced Holiday Entitlement - 30 days

My Rewards Scheme - discounts

Health and wellbeing support

Job summary

Birmingham City Council is seeking multiple permanent Business Support Officers to provide high-quality administrative support across our teams. The roles are based on a 36.5-hour week with a Grade B salary band of £29,542–£35,570.

This opportunity forms part of our Pay Equity Review and there are six vacancies in total. You will be highly organised, proactive and capable of managing records, data and day-to-day operations to ensure internal customers receive a professional service.

Qualifications

• Experience in an administrative or business support role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Office applications.
• Experience managing competing priorities and working as part of a team.
• Discretion and professionalism when handling sensitive information.

Responsibilities

• Provide administrative and business support to teams.
• Organise meetings, prepare documentation and take minutes.
• Maintain accurate records.
• Manage data and business systems, ensuring accuracy and compliance.
• Support colleagues with business processes and day-to-day operational activities.

Skills

Administrative support

Organisation

Communication

IT skills

Prioritisation

Discretion

Microsoft Office

Tools

Microsoft Office

Job description

Business Support Officer

Permanent

Grade B - £29,542 - £35,570

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We have 6 Business Support Officer Opportunities

Be at the heart of delivering excellent services.

We're looking for organised and proactive Business Support Officers to provide high-quality administrative support across our teams. You'll play a key role in keeping services running smoothly, supporting colleagues, managing records and ensuring internal customers receive an efficient and professional service.

Key Responsibilities

• Provide administrative and business support to teams
• Organise meetings, prepare documentation and take minutes.
• Maintain accurate records.
• Manage data and business systems, ensuring accuracy and compliance.
• Support colleagues with business processes and day-to-day operational activities.

About You

• Experience in an administrative or business support role.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Office applications.
• Experience managing competing priorities and working as part of a team.
• The ability to handle sensitive information with discretion and professionalism.

If you're highly organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.

What we offer in return…

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.