Business Support Officer

Civic Recruitment Limited; Newport; On-site; GBP 19,000 - 28,000; Full time

Job summary

Civic Recruitment Limited in Wales is seeking a Business Support Officer on a 3-month contract to provide administrative, financial and operational support to Waste Management and Street Cleansing services.

The role involves handling enquiries, processing payments, maintaining records, and supporting procurement and contract administration, with a 37-hour week and an on-site interview in Newport.

Qualifications

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Responsibilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Data handling

Independent / team work

Waste Management knowledge

Tools

Microsoft Office

Data systems

Job description

Job Description

3 Months Contract with a Local Authority

Umbrella - £17.10 per hour - Umbrella

Job Purpose

As a Business Support Officer, you will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers and supervisors ensure the efficient delivery of frontline services.

Key Duties/Accountabilities

• Provide administrative support to managers and operational teams.
• Act as a central point of contact for enquiries, service requests and FOI requests.
• Allocate and monitor work requests to operational teams.
• Record and verify agency workforce claims.
• Gather, analyse and report performance data.
• Maintain expenditure and income records and support reconciliation processes.
• Process payments, orders and charging systems.
• Assist with procurement, stock control and equipment records.
• Support contract administration and tender preparation.
• Record and manage customer enquiries and complaints.
• Maintain PPE and operational records.
• Monitor service performance and escalation processes.
• Support the development of online and electronic service delivery.
• Ensure compliance with Health & Safety procedures.

Essential Experience Required

• Previous Business Support, Administration or Office Support experience.
• Experience dealing with customer enquiries and complaints.
• Experience maintaining records and databases.
• Strong IT skills including Microsoft Office and data systems.
• Good organisational and workload management skills.
• Strong communication and customer service skills.
• Experience handling financial records, payments or account reconciliation.
• Ability to work independently and as part of a team.
• Experience within Waste Management, Street Cleansing or Local Government is desirable.

Additional Information to Note

• Working Hours: 37 hours per week.
• Newport, NP19 0ES..
• On-site Interview.
• Interview Date: 20th October 2026.
• Supplier Submission Deadline: 15th October 2026.
• We work on bi-weekly payment schedule.

Requirements

As a Business Support Officer, you will provide administrative, financial and operational support to Waste Management and Street Cleansing services, helping managers and supervisors ensure the efficient delivery of frontline services.