Crematorium Admin & Customer Support Officer

Brackenberry Limited; Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

Newport-based authority vacancy requires a Business Support Officer to provide clerical and administrative support to the team leader and assist customers with enquiries. The role includes handling crematorium-related administration, processing payments and maintaining records to support service partners.

Essential requirements include at least two years of customer-facing experience, excellent communication, and competence in Windows software.

Qualifications

• Minimum of 5 GCSEs (grades A–C), NVQ Level 2 or relevant experience.
• Working towards the ICCM Crematorium Certificate is desirable.
• Essential requirements include two years' customer-facing experience and strong communication.

Responsibilities

• Provide clerical and administrative support to the team leader.
• Respond to customer and partner enquiries in person, by telephone and in writing.
• Carry out administrative tasks, including cremations-related duties.
• Receive payments for crematorium services, issue receipts and maintain records.
• Assist customers with enquiries relating to funerals and memorials.

Skills

Customer service

Clerical work

Administrative tasks

Communication skills

Windows-based software

Education

GCSEs A-C

NVQ Level 2 or relevant experience

ICC Crematorium Certificate (desirable)

Tools

Windows-based software

Job description

Newport-based authority vacancy requires a Business Support Officer to provide clerical and administrative support to the team leader and assist customers with enquiries. The role includes handling crematorium-related administration, processing payments and maintaining records to support service partners.

Essential requirements include at least two years of customer-facing experience, excellent communication, and competence in Windows software.