Business Support Officer

Warwickshire County Council; Hereford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Generous pension scheme

Agile working

Generous annual leave

Bank holidays

Additional day at Christmas

Vivup benefits and discounts

Job summary

Adoption Central England is seeking a Business Support Officer to be the welcoming point of contact for families, handling calls and emails with empathy and professionalism. You will also back a team of social workers with high-quality admin support to keep day-to-day operations smooth.

We value discretion, strong organisation, and excellent IT and literacy skills. This role involves confidential handling of information and working collaboratively in a sensitive public sector context.

Qualifications

• Fluency Duty in English required to provide accurate spoken guidance to the public.
• Excellent keyboard and IT skills with proficiency in Microsoft 365 applications (Word, Excel, Teams).
• Strong literacy, numeracy and administrative skills; ability to analyse information and streamline processes.

Responsibilities

• Answer telephone calls and respond to email enquiries with care and professionalism.
• Support a team of social workers and managers with high-quality business administration support.
• Handle sensitive information confidentially and communicate with empathy in Adoption Central England.

Skills

Empathy

Discretion

Communication skills

Organisation

Microsoft 365

Tools

Word

Excel

Microsoft Teams

Job description

A helpful conversation. A clear response. The right support when it matters., You'll be a welcoming point of contact for families, answering telephone calls and responding to email enquiries with care and professionalism. You'll also support a team of social workers and managers providing high-quality business administration support, helping their day-to-day work run smoothly. Adoption can involve sensitive and emotive issues. You'll need to listen without judgement, communicate with empathy and handle information confidentially, recognising that every family's circumstances are different., The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

As a Business Support Officer at Adoption Central England, your everyday work will make a difference to families and the social workers who support them. If you enjoy connecting with people, keeping things organised and working as part of a team, we'd love to hear from you.

Empathy and discretion: you approach sensitive conversations calmly, without judgement, and respect confidentiality.

• Good organisation: you can manage several tasks, prioritise competing demands and pay attention to detail.
• A team-focused approach: you work well with others, share information and contribute to getting things done together.
• You will possess excellent keyboard and IT skills and be highly proficient in Microsoft 365 applications, particularly Word, Excel, and Microsoft Teams.
• Strong literacy, numeracy, and administrative skills are essential, together with the ability to analyse information and a keen eye to explore ways to streamline administrative processes.

There's more than one route to developing these skills. You may have gained them through paid work, volunteering or other life experience. Whatever your background, if you can bring thoughtful communication, strong organisation and administrative skills and a collaborative approach to this role, we'd love to hear how you could contribute to Adoption Central England.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The benefits we offer include:

• generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'
• agile working, a valuable part of the pay and reward package for employees working in local government
• generous annual leave entitlement
• bank holidays
• an additional day at Christmas
• access to Vivup benefits and discounts platform