Adoption Center: Family Support & Admin Officer

Warwickshire County Council; England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Agile working

Annual leave entitlement

Pension scheme

Vivup benefits and discounts

Job summary

Warwickshire County Council is seeking a Business Support Officer for Adoption Central England (ACE). You will be the welcoming contact for families, handle telephone and email enquiries, and support a team of social workers and managers with high-quality administration.

This role emphasises confidentiality, empathy and teamwork. The council highlights agile working, generous annual leave, a supportive pension scheme, DBS checks, and opportunities to contribute to the welfare of children and

Qualifications

• Clear, friendly communication by telephone and email.
• Empathy, discretion and confidentiality in sensitive discussions.
• Good organisation with the ability to manage several tasks and priorities.
• Team-focused approach with collaborative working.
• Excellent keyboard and IT skills, proficient in Microsoft 365 (Word, Excel, Teams).
• Strong literacy, numeracy and administrative skills with analytical ability.

Responsibilities

• Welcoming point of contact for families, answering calls and emails.
• Support social workers and managers with admin tasks for day-to-day operations.
• Handle sensitive information with confidentiality and care.
• Contribute to smooth operation through teamwork and continuous process improvement.

Skills

Clear communication

Empathy

Discretion

Organisation

Teamwork

Microsoft 365

Word

Excel

Microsoft Teams

Literacy

Numeracy

Administration

Analytical skills

IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Warwickshire County Council is seeking a Business Support Officer for Adoption Central England (ACE). You will be the welcoming contact for families, handle telephone and email enquiries, and support a team of social workers and managers with high-quality administration.

This role emphasises confidentiality, empathy and teamwork. The council highlights agile working, generous annual leave, a supportive pension scheme, DBS checks, and opportunities to contribute to the welfare of children and