Business Support Officer - ACE

Warwickshire County Council; England; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agile working

Annual leave entitlement

Pension scheme

Vivup benefits and discounts

Descripción de la vacante

Warwickshire County Council is seeking a Business Support Officer for Adoption Central England (ACE). You will be the welcoming contact for families, handle telephone and email enquiries, and support a team of social workers and managers with high-quality administration.

This role emphasises confidentiality, empathy and teamwork. The council highlights agile working, generous annual leave, a supportive pension scheme, DBS checks, and opportunities to contribute to the welfare of children and

Formación

• Clear, friendly communication by telephone and email.
• Empathy, discretion and confidentiality in sensitive discussions.
• Good organisation with the ability to manage several tasks and priorities.
• Team-focused approach with collaborative working.
• Excellent keyboard and IT skills, proficient in Microsoft 365 (Word, Excel, Teams).
• Strong literacy, numeracy and administrative skills with analytical ability.

Responsabilidades

• Welcoming point of contact for families, answering calls and emails.
• Support social workers and managers with admin tasks for day-to-day operations.
• Handle sensitive information with confidentiality and care.
• Contribute to smooth operation through teamwork and continuous process improvement.

Conocimientos

Clear communication

Empathy

Discretion

Organisation

Teamwork

Microsoft 365

Word

Excel

Microsoft Teams

Literacy

Numeracy

Administration

Analytical skills

IT skills

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Teams

Descripción del empleo

Business Support Officer- Adoption Central England (ACE)

A helpful conversation. A clear response. The right support when it matters.

As a Business Support Officer at Adoption Central England, your everyday work will make a difference to families and the social workers who support them. If you enjoy connecting with people, keeping things organised and working as part of a team, we’d love to hear from you.

About the role

You’ll be a welcoming point of contact for families, answering telephone calls and responding to email enquiries with care and professionalism. You’ll also support a team of social workers and managers providing high-quality business administration support, helping their day-to-day work run smoothly. Adoption can involve sensitive and emotive issues. You’ll need to listen without judgement, communicate with empathy and handle information confidentially, recognising that every family’s circumstances are different.

What you’ll bring

• Clear, friendly communication: you listen carefully, help people feel heard and provide helpful, accurate information by telephone and email.
• Empathy and discretion: you approach sensitive conversations calmly, without judgement, and respect confidentiality.
• Good organisation: you can manage several tasks, prioritise competing demands and pay attention to detail.
• A team-focused approach: you work well with others, share information and contribute to getting things done together.
• You will possess excellent keyboard and IT skills and be highly proficient in Microsoft 365 applications, particularly Word, Excel, and Microsoft Teams.
• Strong literacy, numeracy, and administrative skills are essential, together with the ability to analyse information and a keen eye to explore ways to streamline administrative processes.

There’s more than one route to developing these skills. You may have gained them through paid work, volunteering or other life experience. Whatever your background, if you can bring thoughtful communication, strong organisation and administrative skills and a collaborative approach to this role, we’d love to hear how you could contribute to Adoption Central England.

For further information please see the Job Description and Person Specification below;

Business Support Officer

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Charlotte Critchlow - [e-mail]

Closing date: 26th November 2026

Interview date: 14th December 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more