Business Support Officer

Leicestershire County Council; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Job summary

Leicestershire County Council is seeking a Senior Business Support Officer to join the Education area within the Children and Family Services Business Support Team. The role focuses on ensuring timely and efficient service delivery, supporting change initiatives and overseeing multiple administrative processes.

The ideal candidate will have extensive public-sector experience, strong data handling and MS Office proficiency, and a proven ability to manage staff and complex workloads.

Qualifications

• Recognised Academic Qualifications such as NVQ 4 or equivalent experience in business administration.
• A Level in English Language or equivalent standard of written & spoken English.
• Extensive admin experience in a public or commercial setting and supervising staff.
• Experience in workload management and allocation with the confidence to run a large diverse team to cover for absence of Senior colleagues.
• Proficient in Microsoft Office including spreadsheets and basic data analysis.
• Strong organisational, verbal and written communication skills with confidentiality.
• Ability to produce accurate work to deadlines and take meeting notes under pressure.
• Ability to establish and maintain working relationships across staff at all levels.
• Ability to prioritise workload with minimal supervision and maintain flexibility.

Responsibilities

• Line manage staff including supervisions and absence management.
• Oversee accounts closing, forecasting meetings, payments to schools and partners.
• Liaise with internal and external agencies to ensure service delivery for children.
• Provide guidance and lead meetings; cover for gaps in staff across service areas.
• Maintain up-to-date C&FS information, websites, policies and procedures.

Skills

NVQ 4 or equivalent

Staff supervision

Data analysis

Microsoft Office

Communication skills

Education

NVQ4 or equivalent in business administration

A Level in English Language

Tools

Microsoft Office

Job description

An opportunity has arisen for a well-organised and effective individual to join the Children and Family Services Business Support Team as a Senior Business Support Officer within the Education area. About the Role The successful candidate will work within the Education area and will be responsible for ensuring timeliness and efficiency within the team. The successful candidate will provide management oversight aligned with service goals and statutory requirements, including liaising confidently with internal and external partners to ensure excellent service delivery. As the Education service continues to evolve, the successful candidate will play a key role in supporting the team through change and leading initiatives that drive ongoing improvement.

Main duties and responsibilities:

• To line manage staff which involves supervisions and absence management
• To oversee implementation and closing of accounts, including arranging forecasting meetings, payments to schools and partners, and managing all monitoring and preparation processes to support service managers
• To work confidently with and liaise with a range of internal and external agencies to ensure children receive our services and monitor appropriate information including statutory/business critical requirements
• To lead teams by providing guidance and advise through structured meetings and provide office cover for equivalents roles and other business support staff, including absence across service areas
• Ensure that all appropriate C&FS information within the service areas is accurately kept up to date including website, policies and procedures and co-ordinate across service areas according to LCC requirements.
• To be responsible for supervising the inputting of data in relating to Children and Family Services, ensuring that all data meets statutory timescales This includes monitoring various reports, performance indicators, analysis and targets whilst ensuring all quality and data cleansing is appropriately managed.
• To ensure robust maintenance and review of office processes/systems, including development of information, communication and technology.
  Recognised Academic Qualifications such as NVQ 4 or equivalent experience in business administration. A Level in English Language Or equivalent standard of written & spoken English.
• Extensive admin experience in a public or commercial setting and have recent experience of supervising staff. Experience in workload management and work allocation with the confidence to run a large diverse team to cover for absence of Senior colleagues.
• Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
• Good organisational, verbal and written communication skills along with excellent customer care skills and a full understanding of the need to maintain confidentiality.
• The ability to produce accurate work to met deadlines, including taking meeting notes and work effectively and efficiently whilst under pressure.
• The ability to establish and maintain working relationships and communicate effectively with staff at all levels.
• To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following