Business Support Officer

We Manage Jobs(WMJobs); Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a leading community wellbeing team as a Business Support Officer in Hereford. This role involves providing exceptional customer service and administrative support, ensuring smooth operations within the Community Wellbeing Directorate. Enjoy a competitive salary and various employee benefits.

Benefits

Generous holiday entitlement

Contributory pension scheme

Flexible working options

Employee Assistance Programme

Professional membership fees payment

Qualifications

• Ability to work under pressure in a fast-paced environment.
• Multi-tasking while producing high quality work.

Responsibilities

• Provide excellent customer service to staff and public.
• Support with administrative duties across teams.
• Monitor mailboxes and take meeting minutes.

Skills

Communication

Organisational skills

IT skills

Job description

About The Role
Job Title: Business Support Officer
Contract: Fixed Term (6 month contract)
Location: Plough Lane, Hereford
Hours: Full time – 37 hours
Salary: HC05 (£25,183 - £27,269)
Closing date: 22nd May 2025
Interview: TBC
The role
This is a fantastic opportunity for a customer focused and highly organised individual to join the Community Wellbeing Business Support team at Herefordshire Council on a 6-month fixed-term contract.
As a Business Support Officer, you will provide excellent customer service to staff and members of the public. You will support with a wide range of administrative duties for teams across the Community Wellbeing Directorate including processing incoming calls, distributing confidential documents, monitoring mailboxes and taking minutes for meetings, as well as ensuring the services run smoothly by responding and resolving enquiries efficiently.
About You

• You will be able to demonstrate excellent communication skills, whilst having a focus on high-quality customer service
• Organisational skills are crucial to this role, to ensure that enquiries are dealt with in a timely manner
• You will be able to work under pressure in a fast-paced environment
• The ability to multi-task whilst producing high quality work is essential
• You will possess a wide range of IT skills and knowledge and have the ability to work on different systems
• You will be able to record information using excel spreadsheets with accuracy and attention to detail, to ensure that records are kept up to date

To arrange an informal discussion about the role with Jessica Bromley – Directorate Support and Improvement Officer please contact [e-mail]
We Offer

• A competitive salary, generous holiday entitlement, and access to our contributory pension andstaff benefits scheme, which includes:
• Starting Salary of £25,183
• Relocation Payment Relocation package of up to £5,000 available
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways toprogress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
• Flexible working:flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking!
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail].
Creating an inclusive workplace
Employee Network Groupsplay an important role in strengthening the voices of employees at Herefordshire Council.Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
We welcome applicants whatever their personal characteristics or social identity.
All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
•Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
•Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;

• We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building brighter futures