Business Support Officer

Gloucestershire County Council; Gloucester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Business Support Officer to join their dynamic team within Children’s Social Care. This role offers a unique opportunity to make a positive impact on the lives of vulnerable children and families. As the first point of contact, you will utilize your excellent communication and ICT skills to handle sensitive information and support various stakeholders. With a focus on professional development, the organization provides a supportive environment that values diversity and well-being. If you are proactive, resilient, and eager to contribute to meaningful work, this position is perfect for you.

Benefits

Annual Leave (up to 30.5 days)

Local Government Pension Scheme

Staff Discount Scheme

Employee Assistance Programme

Cycle to Work Scheme

Employee Networks Access

Qualifications

• Excellent communication and ICT skills are essential.
• Ability to handle sensitive information with resilience.

Responsibilities

• First point of contact for professionals and the public.
• Extract and collate information from databases.

Skills

Communication Skills

ICT Skills

Analytical Skills

Resilience

Knowledge of Children’s Safeguarding

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

This is a Gloucestershire County Council job.

• Job Title: Business Support Officer
• Job Location: Shire Hall, Block 4, 4th Floor
• Contract Type: Permanent
• Closing Date: 18/05/2025
• Job Requisition Number: 11375
• This post is not open to job share

Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference?

About Us

This is a great time to join Gloucestershire County Council, as Children’s Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to ‘Make a Difference’ to our local communities.

We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided) following an initial period of training in the office. We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.

About the Team and Role

This Business Support Officer role is based at the Front Door of Children’s Social Care and is situated within the Children’s Single Point of Access (C-SPA) and Multi Agency Safeguarding Hub (MASH). Due to the nature of the role, the working pattern is between 08:30 and 17:30 on a rota basis.

C-SPA/ MASH plays an integral part in supporting Gloucestershire’s most vulnerable children and families, as well as being the first contact point for professionals and members of the public. The Business Support Officers are the first point of contact via email, reception and phone. The role also requires the post holder to access databases to extract and collate information that can be shared in response to information requests and safeguarding concerns.

About You

You will have excellent communication and ICT skills and an analytical mind to extract relevant information from various data systems. You will also be accustomed to working to deadlines and have an interest or knowledge of children’s safeguarding. The nature of the work is handling highly sensitive information which can sometimes be distressing so resilience is also key to this role. If you think that this is the role for you welook forward to hearing from you. Why are you perfect for this role and what will you bring to our team?

In return we will offer you:

• Regular formal and informal support.
• Safe, supportive and positive working environment with regular, robust supervision.
• Access to relevant training and career progression.
• Annual leave of 25.5 days (pro rata) up to 30.5 days (pro rata) after 5 years employment.
• Access to the Local Government Pension Scheme.
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Cycle to Work scheme.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).

Working in Children’s Social Care does require an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is also a role that can bring great reward and job satisfaction.

How to apply

Please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Sue Hughes via email at [e-mail]

Additional Information

To access the Job Profile for this role, please follow the link below:-

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.