Business Support Officer

Brown & Brown, Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Brown & Brown, Inc. in the United Kingdom is seeking an Acturis Support Officer to provide first-line remote and on-site assistance for users of the Acturis broking platform.

The role requires at least 2 years’ hands-on Acturis experience within insurance broking, strong problem-solving, and clear communication to coordinate with internal teams and third parties across the UK. You will work with the Retail Operations team to resolve issues, implement configuration changes, and support

Qualifications

• Minimum 2 years’ hands-on Acturis experience in insurance broking.
• Good understanding of insurance broking operations and UK market.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication with diverse stakeholders.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Assist Acturis Support Lead to deliver business support.
• Liaise with third parties including Acturis to resolve issues.
• Coordinate configuration changes across Acturis environments and migrations.
• Provide on-site support for new Acturis users.
• Identify opportunities to improve configuration or functionality.

Skills

Acturis experience

Insurance knowledge

Problem solving

Communication

Stakeholder management

Multitasking

Excel

Tools

Acturis

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job title: Acturis Support Officer Location: United Kingdom (remote working) Salary: negotiable

Job Purpose

A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone. Support the business to resolve specific issues or proactively propose further developments or changes to address common problems. Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities. Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values. THIS ROLE REQUIRES EXPERIENCE WITH THE ACTURIS SYSTEM, AS WELL AS INSURANCE KNOWLEDGE. APPLICATIONS WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED.

Responsibilities

• To assist the Acturis Support Lead to deliver support and assistance to the business
• Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
• Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
• Provide on-site support for new groups of users of Acturis
• Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality

Principal Accountabilities / Responsibilities

• Resolution of business queries and issues
• Adherence to required SLA’s
• Adhere to Acturis Change Board controls and requirements.
• Accuracy – attention to detail – low levels of error
• New ideas proposed for improvements to processes / system use
• Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
• Support the Head of Operational Delivery to complete adhoc requirements as directed

Knowledge, Skills & Experience

• Essential Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
• Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
• Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
• High attention to detail and accuracy.
• Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
• Ability to manage a wide range of stakeholders and provide appropriate levels of support.
• Experience working with third‑party suppliers.
• Ability to multitask effectively in a fast‑paced operational environment.
• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.