Graduate Customer Support Analyst, Birmingham

Acturis Limited; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Acturis Limited in the United Kingdom is seeking early-career talent to join our growing team. You will solve system and user issues, advise customers on functionality, and help configure the platform to meet client needs.

You will work directly with customers—onsite and remotely—to analyze needs and identify improvement opportunities, with intensive onboarding, training, and opportunities to lead projects.

Qualifications

• 2:1+ STEM degree required.
• Strong A-levels, including Maths (AAB).
• Analytical, logical, and quick to learn new concepts.

Responsibilities

• Solve system and user issues while advising customers on functionality.
• Help clients configure the platform to meet their needs and test new software releases.
• Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.

Skills

Analytical thinking

Team collaboration

Problem solving

Education

2:1 STEM degree

A-levels including Maths (AAB)

Job description

At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co-founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed-rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day-to-day, you will:

• Solve system and user issues while advising customers on functionality.
• Help clients configure the platform to meet their needs and test new software releases.
• Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.

You can expect:

• A transparent career structure, regular feedback, and 3 formal performance reviews annually
• Opportunities to lead projects, manage resources, and mentor junior team members.
• Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.

You’ll thrive here if you:

• Have (or expect) a 2:1+ in a STEM degree and strong A-levels (AAB minimum, including an A in Maths).
• Are logical, analytical, organised, and quick to learn new concepts.
• Communicate confidently and enjoy working in a collaborative team environment.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email [e-mail] so that we may accommodate them for you.

Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.

Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.