Acturis Support Officer

Brown & Brown UK; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm is seeking a Business Support Officer to join their Acturis Support team. This role involves managing Acturis support tickets and providing second line support. Candidates should have strong problem-solving skills, an understanding of the insurance industry, and proficiency in management software. Responsibilities include assisting the Acturis Support Lead and ensuring timely resolutions for user queries. The position offers remote work with occasional travel.

Qualifications

• Strong problem-solving skills essential for resolving business queries.
• Excellent detail orientation with clear communication abilities.
• Ability to manage diverse stakeholders effectively.

Responsibilities

• Assist with Acturis support and deliver business assistance.
• Liaise with Acturis and third parties to resolve changes.
• Provide on-site support for new Acturis users.

Skills

Strong problem-solving skills

Excellent eye for detail

Effective communication

Ability to multi-task

Understanding of insurance industry

Proficient in Microsoft Excel

Interpersonal abilities

Tools

PAS / management software

Microsoft PowerPoint

Job description

Location: Remote – With occasional travel

We’re looking to strengthen our Acturis Support team by recruiting a Business Support Officer, to work as a key part of our Systems team.

In this role you’ll play a key part in making sure our Acturis deployment continues to run efficiently by proactive management of day-to-day Acturis support tickets and ensuring all queries / improvements / resolutions are handled within agreed service levels.

You’ll be comfortable with everything Acturis and be looking to step into a role where you can provide 2nd line support rather than 1st line to ensure operational efficiencies.

1. Job Purpose:

• A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.
• Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.
• Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.
• Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.

2. Responsibilities:

• To assist the Acturis Support Lead to deliver support and assistance to the business
• Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
• Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
• Provide on-site support for new groups of users of Acturis
• Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality

3. Principal Accountabilities / Responsibilities:

• Resolution of business queries and issues
• Adherence to required SLA’s
• Adhere to Acturis Change Board controls and requirements.
• Accuracy – attention to detail – low levels of error
• New ideas proposed for improvements to processes / system use
• Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
• Support the Head of Operational Delivery to complete adhoc requirements as directed

4. Job Knowledge, Skills & Experience

• Strong problem-solving skills.
• Excellent eye for detail and the ability to communicate clearly
• Ability to multi-task in a fast paced environment
• Effective communication and interpersonal abilities.
• Ability to mange wide variety of stakeholders and provide appropriate levels of support.
• Proficiency in PAS / management software and tools.
• Understanding of the insurance industry / Brokering and Lloyds market.
• Work with third parties.
• Proficient in working with Microsoft Excel, PowerPoint, and other tools.