Acturis Support Specialist – Insurance Ops (Hybrid, London)

Brown & Brown Insurance; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Brown & Brown Insurance in London is seeking an Acturis Support Officer to provide first-line Acturis support to the business by phone and email. You will resolve user issues and contribute to system improvements.

The role requires at least 2 years’ hands-on Acturis experience in an insurance broking environment, a good grasp of UK insurance workflows, and strong problem-solving and communication skills. Hybrid working arrangements are available.

Qualifications

• 2+ years hands-on Acturis experience in an insurance broking environment.
• Strong understanding of UK insurance broking operations and Lloyd's market exposure.
• Proven problem-solving skills with the ability to diagnose issues and identify solutions.
• High attention to detail and accuracy.
• Strong verbal and written communication skills; able to explain system concepts clearly.
• Ability to manage a wide range of stakeholders and provide appropriate support.
• Experience working with third-party suppliers.

Responsibilities

• Provide first-line Acturis support to the business via phone and email.
• Assist the Acturis Support Lead in delivering a high-quality support service aligned to priorities and SLAs.
• Liaise with third-party suppliers to progress incidents, defects, and change requests.
• Support configuration changes across Acturis environments with documentation and updates.
• Provide on-site Acturis support for new user groups, acquisitions or migrations as required.
• Assist with system migrations and onboarding activity where applicable.
• Proactively identify opportunities to improve Acturis configuration, functionality, or ways of working.

Skills

Acturis experience

Insurance broking

Problem solving

Stakeholder management

Communication

Tools

Excel

PowerPoint

Microsoft Office

Job description

Brown & Brown Insurance in London is seeking an Acturis Support Officer to provide first-line Acturis support to the business by phone and email. You will resolve user issues and contribute to system improvements.

The role requires at least 2 years’ hands-on Acturis experience in an insurance broking environment, a good grasp of UK insurance workflows, and strong problem-solving and communication skills. Hybrid working arrangements are available.