Business Support Officer

Cheshire West and Chester Council; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local government authority in England is looking for a Business Support Officer in Ellesmere Port. The ideal candidate will ensure efficient operations by managing financial systems and handling communications. Candidates should have strong multitasking abilities and excellent communication skills. The position offers a permanent contract with a salary range of £25,183 to £27,269 per annum.

Benefits

Local Living Wage

Rewards and benefits information available

Qualifications

• Experience in a business support role or administration.
• Strong communication skills to handle sensitive queries.
• Ability to multitask effectively in a busy environment.

Responsibilities

• Maintain and monitor financial and administrative systems.
• Process payments accurately and in a timely manner.
• Respond sensitively to internal and external communications.
• Organize meetings and accurately record minutes.

Skills

Multitasking

Financial system administration

Communication

Tools

Unit 4

Excel

Job description

Overview

Business Support Officers are crucial to the efficient day-to-day operations of a team. They are responsible for supporting the organisation in a variety of ways including: being the first point of contact for queries and responding to them in a sensitive and timely manner; monitoring and maintaining financial systems to support with accurate reporting; and ensuring that information is up to date on communications, leaflets and websites.

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Details

• Job Category: Education
• Grade: CWAC NJC - Grade 5
• Salary: Min £25,183 per annum – Max £27,269 per annum
• Hours per week: 37
• Weeks per year: 52.143
• Employment Type: Permanent
• Closing Date: 16/10/2025
• Ref No: W4029

Role context

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.The role of a Business Support Officer involves a great deal of multitasking. The School Planning and Policy team have the main responsibility for the administration of Personal Travel Budgets, which are payments made to parents/carers of children eligible for travel assistance who have chosen to make their own travel arrangements. The team are also be required to support the School Organisation team who are responsible for pupil planning. This will involve administrative support where: schools are converting to Academies; schools have requested changes to the Published Admissions Numbers, which requires public consultation; or where new housing developments necessitate the building of a new school.

Typical duties

• Maintaining and monitoring all financial / administrative systems including Unit 4
• Processing payments using either pre-payment cards or a postback and Excelerator
• Responding to all internal and external communications sensitively and diplomatically
• Creating or amending communication (letters/email templates/information leaflets) to ensure information remains accurate and Plain English is used
• Organising meetings, workshops and events. Attending meetings, online or in person, to take accurate notes or minutes and record actions

For an informal discussion, please contact Nicole Mellor on Alternatively, contact 01244 981474 Monday and Friday, between 9am and 3pm. To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see

Equality and Diversity

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours. For any technical enquiries please email and quote job reference number in all correspondence.