Business Support Officer

Cheshire West and Chester; Ellesmere Port; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cheshire West and Chester is seeking a highly organised Business Support Officer to provide essential administrative and financial support within the School Organisation Service. The role focuses on managing Personal Travel Budget payments for SEND families and coordinating related queries with a commitment to accuracy and efficiency.

You will contribute to projects and service improvements, with occasional attendance at consultations and limited evening work.

Qualifications

• NVQ Level 3 in Business Administration / Finance or AAT or equivalent qualification.
• Experience working efficiently and professionally in a busy office environment.
• Ability to work calmly under pressure and manage multiple processes at any one time.
• Experience of handling and co-ordinating queries, complaints, appeals, MP responses, SARs and FOIs.
• Excellent customer service skills.
• The ability to take accurate minutes in meetings and where necessary, consultations.

Responsibilities

• Deliver efficient and smooth administrative processes to support the team.
• Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
• Receive great support from our proactive and knowledgeable management team.

Skills

Customer service

Multitasking

Communication

Attention to detail

Time management

Minutes taking

Education

NVQ Level 3 in Business Administration / Finance or AAT

Job description

We are looking for a highly organised and proactive Business Support Officer to join our team. This is an excellent opportunity for an individual with strong communication skills and financial administration skills with a keen eye for detail to support the effective delivery of services.

Our team primarily supports parents and carers of children and young people with Special Educational Needs and/or Disabilities (SEND) who use a Personal Travel Budget (mileage allowance) to transport their children to and from school. This role plays a key part in ensuring these payments are managed accurately and efficiently, helping families access the support they need.

In addition, the team provides administrative and financial support to the wider School Organisation Service, which is responsible for ensuring there are sufficient school places available across the borough. The role offers a varied workload with opportunities to contribute to projects, consultations and service improvements. Occasionally, attendance at consultation events may be required, which could involve limited evening work.

You will have the opportunity to:

• Deliver efficient and smooth administrative processes to ensure the team can operate as effectively as possible
• Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.
• Receive great support from our proactive and knowledgeable management team

You will have:

• NVQ Level 3 in Business Administration / Finance, or AAT or equivalent qualification.
• Experience working efficiently and professionally in a busy office environment.
• The ability to work calmly under pressure and manage multiple processes at any one time
• Experience of handling and co-ordinating queries, complaints, appeals, MP responses, SARs and FOIs.
• Excellent customer service skills.
• The ability to take accurate minutes in meetings and where necessary, consultations.