Business Support Officer

Service Care; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

Service Care is seeking a proactive Business Support Officer to provide essential administrative and operational support across the Attendance and Children Out of School Team in Cheshire East. You will liaise with schools, settings, parents and stakeholders to ensure accurate records and timely responses.

The role requires strong IT skills, attention to detail and the ability to manage multiple tasks while delivering a high level of customer service.

Qualifications

• Experience undertaking a range of administrative duties.
• Experience working within a customer service environment.
• Good IT skills and experience using systems such as Microsoft Word, Excel, PowerPoint and databases.
• Experience maintaining accurate records and databases.
• Excellent attention to detail and the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills.
• An understanding of confidentiality and data protection.
• A commitment to providing excellent customer service.
• The ability to work flexibly and collaboratively as part of a wider team.

Responsibilities

• Providing comprehensive administrative support across the Attendance and Children Out of School Team.
• Acting as a first point of contact for enquiries from schools and parents and responding in a professional and timely manner.
• Managing inboxes, correspondence, records and a range of IT-based administrative tasks.
• Supporting the organisation of meetings, including preparing information, taking minutes and following up actions.
• Processing and maintaining accurate information relating to attendance, children missing education, elective home education, exclusions, licensing, penalty notices, prosecution and other statutory functions.
• Preparing witness statements for prosecution cases and, where required, representing the team as a witness in court.
• Maintaining databases, case records and tracking systems, ensuring information is accurate and up to date.
• Supporting the production of statistical, performance and workload reports.
• Maintaining financial records and ensuring payments are processed appropriately.
• Coordinating complaints and ensuring responses are provided within appropriate timescales.
• Supporting quality assurance activity and identifying opportunities to improve systems and processes.
• Researching, collating and presenting information for senior colleagues.
• Managing and monitoring relevant systems, uploading documentation and ensuring deadlines and agreed timescales are met.
• Coordinating communications with education settings, families, services and partner organisations.

Skills

Administrative experience

Customer service

Attention to detail

Confidentiality

Education

GCSEs (Maths & English)

IT qualification desirable

A Levels desirable

Tools

Microsoft Word

Excel

PowerPoint

Databases

Job description

Business Support Officer – Attendance & Children Out of School Team

Location: Cheshire East

Grade: 5

Service: Education Participation & Pupil Support

Reference: JAJB4530

Are you an organised, proactive administrator who enjoys making a real difference to services supporting children, young people and families?

We are currently recruiting for a Business Support Officer to join the Attendance and Children Out of School Team, providing essential administrative and operational support across a busy education service. This is a fantastic opportunity for someone with strong administration, customer service and IT skills who wants to use those abilities within a service that directly supports positive outcomes for children and young people.

About the role

As a Business Support Officer, you will be a key point of contact for the team, working with schools, early years settings, post-16 providers, parents, young people and other stakeholders.

Responsibilities

• Providing comprehensive administrative support across the Attendance and Children Out of School Team.
• Acting as a first point of contact for enquiries from schools and parents and responding in a professional and timely manner.
• Managing inboxes, correspondence, records and a range of IT-based administrative tasks.
• Supporting the organisation of meetings, including preparing information, taking minutes and following up actions.
• Processing and maintaining accurate information relating to attendance, children missing education, elective home education, exclusions, licensing, penalty notices, prosecution and other statutory functions.
• Preparing witness statements for prosecution cases and, where required, representing the team as a witness in court.
• Maintaining databases, case records and tracking systems, ensuring information is accurate and up to date.
• Supporting the production of statistical, performance and workload reports.
• Maintaining financial records and ensuring payments are processed appropriately.
• Coordinating complaints and ensuring responses are provided within appropriate timescales.
• Supporting quality assurance activity and identifying opportunities to improve systems and processes.
• Researching, collating and presenting information for senior colleagues.
• Managing and monitoring relevant systems, uploading documentation and ensuring deadlines and agreed timescales are met.
• Coordinating communications with education settings, families, services and partner organisations.

What we're looking for

We are looking for someone who is highly organised, reliable and confident dealing with a wide range of people.

You should have:

• Experience undertaking a range of administrative duties.
• Experience working within a customer service environment.
• Good IT skills and experience using systems such as Microsoft Word, Excel, PowerPoint and databases.
• Experience maintaining accurate records and databases.
• Excellent attention to detail and the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills.
• An understanding of confidentiality and data protection.
• A commitment to providing excellent customer service.
• The ability to work flexibly and collaboratively as part of a wider team.

Qualifications

Applicants should have:

• At least 5 GCSEs or equivalent, including Maths and English at Grade C or above.
• ECDL or equivalent IT qualification is desirable.
• 2 A Levels or equivalent is desirable.

Why this role?

This is an opportunity to join a service working across a broad range of education and attendance functions, with the chance to develop your experience within local government and contribute to services supporting children, young people, schools and families.

You will be part of a team that values flexibility, innovation, responsibility, service and teamwork, with opportunities for learning and development.

If you're an experienced administrator who is organised, customer-focused and ready for a role where your work genuinely matters, we'd love to hear from you.