Business Support Officer

Brent Council; Wembley; Hybrid; GBP 34,998 - 37,134; Full time

Benefits offered by this job

Up to 33 days annual leave

Excellent pension plan

Hybrid working options

Health and wellbeing support

Learning and development opportunities

Job summary

Brent Council is seeking an organized Administrative Support professional to join the Children’s Social Care Service. This role provides essential support, including minute taking during strategy meetings, maintaining accurate records, and being the first point of contact for various queries.

The ideal candidate will have excellent communication skills and the ability to manage workloads effectively. Enjoy benefits like up to 33 days annual leave, an excellent pension plan, and flexible working options.

Qualifications

• Experience in minute taking is essential.
• Strong written and oral communication skills.
• Ability to manage workload and meet deadlines.

Responsibilities

• Provide administrative support to teams within Children’s Social Care Service.
• Minute taking at meetings and tracking statutory panels.
• Maintain accurate records and update systems.

Skills

Strong communication skills

Minute-taking experience

Good IT skills

Organisational skills

Attention to detail

Interpersonal skills

Job description

Job Description

Salary range: £34,998 - £37,134 p.a. inc. London weighting

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic centre and other locations from time to time

Post

To provide administrative support to the specialist teams within the Children’s Social Care Service.

This Will Involve

• Minute taking at meetings including strategy meetings
• Ensure robust tracking of statutory panels / meetings
• Updating systems
• Maintaining accurate records and updating folders
• Uploading partner checks and documentation to MOSAIC
• Acting as the first point of contact within the relevant teams
• Maintaining professional communications with internal and external customers and partners
• Effective multi-agency engagement
• Taking responsibility for all email/post/telephone queries and handling them as appropriate
• Taking ownership of the business support needs of the allocated service area and having expert knowledge of their business processes

The Person

You will be joining the well‑established Business Support Service. We are passionate about the work we do with children and the support provided to the children and their families.

The role makes positive contributions to the services that Brent provides for children and young people.

The ideal candidate will be resilient and solution‑focused, have strong communication skills (oral and written), excellent interpersonal skills and telephone manners, and the ability to build positive relationships with internal and external partners.

The successful candidate must be highly organised, able to manage their workload, maintain attention to detail, and prioritise work to meet deadlines.

The successful candidate will have good IT skills, be able to use computer systems concurrently, and work on their own initiative, taking a proactive approach.

Minute‑taking experience is essential as the role provides efficient and professional day‑to‑day support to the administrative needs of the service and the Children and Young People and Community Development department.

Benefits

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family‑friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Brent Council values the diversity of its community and aims to have a workforce that reflects this, encouraging applications from all sections of the community.