Business Support Officer

South Yorkshire Pensions Authority; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading authority managing a £10 billion pension fund as an administrator. You will provide vital support to ensure quality customer service and data management, with flexible working hours, generous annual leave, and a strong emphasis on work-life balance. This role offers a modern working environment and numerous wellbeing initiatives.

Benefits

Generous annual leave policy (28-36 days)

Flexible working hours (Flexitime)

Enrollment into LGPS

Wellbeing initiatives

24/7 confidential helpline and counseling access

Workplace counselling and Occupational Health

Benefits and discounts via Wider Wallet scheme

Qualifications

• Experienced administrator with prior office experience.
• Strong attention to detail and ability to prioritize workload.
• Confident communicator both orally and in writing.

Responsibilities

• Provide administrative and secretarial support to the Pensions Administration Team.
• Assist with data verification exercises and customer enquiries.
• First point of contact for incoming enquiries.

Skills

Customer Service

Attention to Detail

Communication

Organizational Skills

Education

Level 2/3 qualification or equivalent

Tools

IT Tools

Job description

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We have an exciting opportunity to join our friendly and forward-looking Customer Services team in this well-respected, award-winning organisation managing a £10 billion pension fund.

Who we are:

We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering.

We have a culture that encourages work-life balance, and we offer flexible working hours.. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.

Take a look at our LinkedIn page to find out more about us and see what we’ve been up to recently!

What you’ll be doing:

You’ll provide administrative, procedural and secretarial support to the Pensions Administration Team, and wider team when required, supporting them with a range of business functions including scanning and indexing incoming and outgoing post, dealing with a range of customer enquiries and acting as a first point of contact for enquiries coming in.

You’ll assist with a range of data verification exercises aimed at ensuring continuous improvement to the quality of information held on the Authority’s administration systems, for example verifying personal information regarding our members by referencing databases and liaising with external providers.

Please refer to the job description upon applying.

What you’ll be able to offer:

Drawing on your previous office experience, you’ll be an experienced administrator with a passion for delivering first class customer service. You’ll hold a Level 2/3 qualification or equivalent with strong attention to detail and the ability to prioritise and organise your own workload. A confident communicator, both orally and in writing, you’ll be competent in a range of IT tools.

What's in it for you:

• We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.
• We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in,
• You’ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
• We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
• We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts through the Wider Wallet scheme.
• Centrally located modern office for public transport links and staff on-site parking available.

Interviews will be held on Friday 27th June 2025.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.