Data and Payments Business Support Officer

Cheshire East Council; Macclesfield, Crewe; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

An exciting opportunity for a Data and Payments Business Support Officer at a leading council. This role involves managing data related to children and families, ensuring compliance with data regulations, and handling sensitive information to support payment processes. The ideal candidate will be organized and adept at communication, with strong problem-solving skills. The position offers enhanced leave, flexible working patterns, and a supportive work environment.

Benefits

Enhanced annual leave

Flexible working pattern

Cycle to work scheme

Employee assistance programme

Paid volunteer leave

Discounted gym memberships

Qualifications

• Experience in administrative roles.
• Understanding of SEND operational areas.
• Knowledge of confidentiality and data protection principles.

Responsibilities

• Maintain SEND Payments Inbox and resolve enquiries.
• Support data and finance processes.
• Monitor and interpret volumes of data.

Skills

Data processing

Effective communication

Problem-solving

Tools

Excel

client record management systems

Job description

An exciting opportunity has become available for a Data and Payments Business Support Officer to join our Children and Families Service. You will assist in managing data and assisting with payment processes related to SEND (Special Educational Needs and Disabilities). The position is for 1 FTE (37 hrs).

The ideal candidate will be organised, flexible, and adept at managing communications. You will handle sensitive information with confidentiality and ensure compliance with data protection regulations.

The post holder will:

• Maintain the SEND Payments Inbox and resolve enquiries.
• Support the Finance and Data Quality assurance officer to manage payment data, processes, and associated systems.
• Monitor, collate and interpret volumes of data.
• Accurately input cost data into our client record management system
• Work independently in a fast-paced environment.

You will have:

• Understanding of the operational areas of the SEND service
• Proficiency in databases and data processing, including Excel and client record management systems.
• Administrative experience
• Strong problem-solving abilities
• Effective communication skills
• Knowledge of confidentiality and data protection principles

To find out more about our essential and desirable criteria for the role pleas view the in this job you will section of the JDPS document.

Interviews for this role will be conducted in person, and the position will be based in either our Crewe or Macclesfield offices, depending on the successful candidate's preference. Occasional travel between these locations will also be required.

The interviews are expected to take place during the week commencing 30th June 2025; the exact date is to be confirmed.

What we give in return:

• ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service.

• ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay.

• FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements.

• PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff).

• CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status.

• EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life.

• PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East.

• VIRGIN MEDIA AND O2 DISCOUNTS - Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.

• DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes:

- Gym, Swim and Group Fitness at all 16 facilities

- Off-Peak Racket Sports

- Athletics Tracks

- Sauna/Steam/Spa

To find out more about our rewards and benefits package, please clickhere

How to apply:

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed toworking as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please click applyfor this job at the bottom of the page, or, for or an informal chat about the role please [e-mail]

Further information:

For further information please contact Chloe Saunders via email;[e-mail]

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warningsthat are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spentconvictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

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