Business Support Officer (PA to Social Worker)

WMJobs; Stoke-on-Trent; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A renowned organization is seeking a Business Support Officer to provide high-level administrative support within their Newcastle District Office. This full-time position involves maintaining children's records, processing financial transactions, and assisting practitioners with IT systems, including PowerBI. The ideal candidate will possess strong communication skills and relevant qualifications, and be adaptable to a dynamic office environment.

Benefits

Flexible working arrangements

Supportive working environment

Qualifications

• Minimum GCSE in English and Maths required.
• IT Qualification (ECDL or equivalent) necessary.
• NVQ 3 in Business Administration preferred.

Responsibilities

• Provide administrative support to Practitioners.
• Maintain electronic records and process financial transactions.
• Support practitioners with IT training and system usage.

Skills

Communication

IT Skills

Data Management

Education

GCSE English

GCSE Maths

IT Qualification (ECDL or equivalent)

NVQ 3 in Business Administration

Tools

Microsoft Office 365

PowerBI

Job description

Business Support Officer (PA to Social Worker)

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Business Support Officer (PA to Social Worker)

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Join to apply for the Business Support Officer (PA to Social Worker) role at WMJobs

Staffordshire County Council, A full-time permanent position has become available working within the Newcastle District Office (Castle House) where we are looking for someone to provide a high level of business support administration to work to support social work practitioners across a number of teams.

The hours of work are Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm.

You will be office based for your training/induction period. Once you have successfully completed your training period you will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service.

Main Responsibilities

You will :

Provide a high level of administrative support to Practitioners, as part of the Business Support Team

Be responsible for maintenance of children’s electronic records, creating and recording referrals , actioning step-up/step-down requests, transfer and closure of cases accurately inputting information into our system

Data cleanse and audit records to ensure accurate and complete records for performance management.

Co-ordinate the administrative requirements following a child’s entry into the care of Staffordshire County Council.

Support Practitioners in the use of PowerBI

Provide on the job IT training and support to Practitioners in all areas of our IT systems

Produce of high-quality word-processed documents.

Be responsible for the servicing of statutory meetings including sending out invitations, attendance and minute taking and the production and distribution of records to agreed timescales.

Process day to day financial transactions within the office in accordance with financial regulations.The Ideal Candidate

You will have :

GCSE English and Maths

IT Qualification (ECDL or equivalent)

NVQ 3 in Business Administration

Good written and oral communication skills

Experience of using Microsoft Office 365 and computer-based information systems in an office environment

The ability to work independently, with minimal supervision.“We’re happy to talk flexible working”

Interviews will be held on Thursday 17th July 2025.

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Claire Rushton (Business Support Team Leader) [e-mail]

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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