Business Support Officer

Oldham Council; Oldham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Oldham Council is seeking an administrative support role in the Information Management Team, crucial for legal and strategic responsibilities in information governance. The role includes managing information requests and maintaining accurate records. Ideal candidates will have problem-solving and customer service skills, committed to public service and community welfare.

Benefits

25 days annual leave, increasing with service

Attractive LGPS pension scheme

Discounted gym membership

Salary sacrifice scheme for home/electronics

Wellbeing support including Mental Health First Aider

Qualifications

• Experience of following procedures and processes including financial procedures.
• Strong problem-solving skills to interpret information and solve straightforward problems.
• Excellent customer service skills to deliver polite, courteous, and efficient service.

Responsibilities

• Facilitating the management of cases/requests (FOI, EIR, SAR).
• Maintaining records to support allocation of requests.
• Supporting Data Protection correspondence and processes.

Skills

Problem solving

Customer service

Job description

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Location: Spindles Shopping Centre, West Street, Oldham, OL1 1LF

Interview Date: Wednesday 25 June 2025

Role Overview:

Join a dynamic team at the heart of information governance!
This role provides vital administrative support to the Information Management Team, playing a key part in helping the council meet its legal and strategic responsibilities. You’ll contribute to high-impact work across Freedom of Information, Data Protection, Records Management, and Information Security. It’s an exciting opportunity to be part of a fast-paced environment where attention to detail, curiosity, and a commitment to public service truly matter.

Key Responsibilities:

• Play a key role in facilitating the management of cases/requests, eg, Freedom of Information (FOI), Environmental Information Regulations (EIR), Subject Access Requests (SAR) and Information Security.
• Maintain appropriate records of officers with responsibilities relating to key subject areas throughout the council to support the timely and accurate allocation of FOI, EIR and SAR.
• Provide a supporting role to the co-ordination of Data Protection by Design tasks, ensuring that correspondence from relevant parties is recorded in accordance with service processes, and relevant officers informed.

Key Requirements:

To succeed in this role, you will be able to:

• Experience of following instructions, procedures, processes and/or policies, including financial procedures
• Problem solving skills to interpret information/situations and solve straightforward problems
• Customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

If you’re an applicant with disabilities, anyone aged 24 or under and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our privacy notice.

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc