Business Support Manager

Brook Street; Pewsey; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Brook Street is recruiting a Business Support Manager (HEO) in Pewsey, Wiltshire. The role operates on a hybrid pattern (3 days in the office, 2 from home) with a 37-hour week, starting with training in full office attendance. The assignment runs until 31 March 2027.

You will drive business case governance, assurance and financial controls to support decision-making. You will liaise with Finance and senior stakeholders, manage trackers, and ensure timely approvals while maintaining effective

Qualifications

• Proven ability to manage relationships with stakeholders and customers.
• Strong written and verbal communication with senior audiences.
• Excellent analytical and problem-solving skills.
• Ability to work at pace and prioritise under pressure.
• Finance/accounting/commercial experience is helpful, but not essential.

Responsibilities

• Act as a focal point for investment needs, supporting guidance and tracking progress to meet approval timelines.
• Advise Finance stakeholders and support business case authors to strengthen structure and articulation of benefits and VfM.
• Maintain trackers for business cases, commercial requirements and requests.
• Oversee payment mechanisms and support procurement activity across the command.
• Support commercial screening boards and ensure engagement aligns with contract timelines.
• Maintain Letters of Delegation and alignment with the delegation matrix.
• Coordinate assurance and governance activities, producing monthly data and audit-ready paperwork.
• Lead assurance return management, consolidating documentation and guiding teams for audits.
• Support HQ AITC card governance, including audits of logs and bank reconciliations.

Skills

Stakeholder management

Communication

Analytical skills

Problem solving

Prioritisation

Job description

Business Support Manager (HEO)

Location: Pewsey, Wiltshire, SN9 6BE)

Pay Rate: 19.61 per hour

Working Hours: 37 per week. Mon-Fri, 9am to 5pm (this can be flexible and can also work 8am to 4pm if required)

Working Pattern: Hybrid, 3 days per week office attendance, 2 working from home. Full office attendance may be required for first 2 weeks training period

Length of Assignment: until 31/03/27

If you're motivated by making better decisions, improving processes, and supporting teams through clear governance and strong communication, this is a great opportunity. Our Client is hiring for a reputed client for a Business Support Manager (HEO) to help drive business case management and assurance across the command.

What you'll be doing:

• Act as a focal point for AITC investment needs, supporting business case guidance, tracking progress and helping ensure approval timelines are met
• Advise Finance stakeholders when needed and support business case authors to strengthen structure, options, procurement routes, and the articulation of business benefits, Value for Money (VfM) and affordability
• Maintain trackers to monitor business cases, commercial requirements and requests, including IYSM exemptions for AITC
• Oversee payment mechanisms and support procurement activity across the command by initiating relevant payments/actions and advising teams on variant processes where appropriate
• Support commercial screening boards, candidate prioritisation and ensure commercial engagement aligns with contract timelines
• Maintain Letters of Delegation and delegation matrix alignment, including tracking, signature/receipt consolidation and publishing updates
• Coordinate assurance and governance activities-handling monthly assurance data, producing reports, maintaining audit-ready paperwork, and supporting briefings to operational groups
• Lead assurance return management by consolidating and submitting documentation, maintaining local storage trackers, and guiding teams to ensure compliance ahead of audits
• Support HQ AITC card governance activities, including audits of cardholder transaction logs and bank reconciliations, card applications/cancellations, delegation changes, and SharePoint file management

What you'll bring:

• Proven ability to manage relationships with stakeholders and customers
• Strong written and verbal communication, with confidence presenting information clearly to senior audiences
• Excellent analytical and problem-solving skills, with the ability to provide insight to senior staff
• Ability to work at pace and prioritise effectively under pressure
• A good work ethic and willingness to learn (finance/accounting/commercial experience is helpful, but not essential)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.