Housing Contract Support Officer

Brook Street; Huntingdon; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Brook Street is recruiting a Housing Contract Support Officer (AO) in Huntingdon. This full-time role with hybrid working (60% office) offers an hourly pay rate of £15.21, with an initial assignment until 31/03/27. Training will be conducted in office.

You’ll assist the Housing Contract Manager, ensure contractual compliance, handle queries, manage budgets and admin tasks, and liaise with Defence Accommodation Stores in a Defence environment.

Qualifications

• Experience working in a customer service environment.
• Strong communication and stakeholder relations skills.
• Solid negotiation and influencing ability; lead through others.
• Analytical mindset; able to resolve issues and review performance trends.
• Excellent MS Office skills (Word, Excel, PowerPoint).

Responsibilities

• Support the Housing Contract Manager with day-to-day housing contract delivery.
• Ensure contractual compliance and KPI achievement.
• Oversee Defence Accommodation Stores (DAS) queries and escalate as needed.
• Monitor budgets and stock information using spreadsheets.
• Provide management information and monitor progress.
• Support responses to stage 2 complaints and coordinate with colleagues.

Skills

Customer service

Communication skills

Negotiation

Relationship-building

MS Office

Excel

Word

PowerPoint

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Housing Contract Support Officer (AO)

Location: Huntingdon (RAF Wyton, Druce Ave), PE28 2EF

• Pay rate: £15.21
• Grade: AO
• Working pattern: Full-time, Mon-Fri 8:30-4:30, hybrid working (60% office attendance). Full office attendance for training (approx. 2 weeks)
• Clearance: Basic DBS
• Assignment: until 31/03/27, with possibility of extension
• Interview process: via MS Teams

If you're organized, confident with people and keen to support high-quality housing delivery, this is a great opportunity to step into a varied contract support role within a Government environment. You'll work closely with experienced leaders, help keep performance on track, and ensure queries and processes run smoothly.

What you'll be doing:

• Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements
• Help ensure contractual compliance and that key performance standards are met in line with relevant schedules
• Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate
• Monitor and manage budget and stock information using spreadsheets
• Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed
• Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required
• Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately
• Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements
• Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required

What you'll bring:

• Experience working in a customer service environment
• Strong communication skills, with confidence when dealing with people and stakeholders
• Solid negotiation and influencing ability, with the ability to lead through othersAnalytical mindset-able to resolve issues independently and review performance trends
• Strong relationship-building skills across multiple stakeholder groups
• Confident working with Microsoft Office, including Word, PowerPoint and Excel
• Ability to stay organised and adaptable in a fast-paced, changing environment
• Proactive, results-oriented approach with excellent time management
• High integrity and professionalism

If you're a quick learner with confidence, strong MS Office skills (especially Excel) and excellent communication, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.