Deputy Housing Contract Manager

Brook Street; Huntingdon; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Guaranteed interview for veterans

Job summary

Brook Street is seeking a Deputy Housing Contract Manager (EO) to support the UK-wide NAMS contract for Service Family Accommodation. Hybrid role based at RAF Wyton, with 60% office attendance and training initially.

The post involves contract oversight, performance reporting, risk management and continuous improvement work. You will coordinate with Defence and external partners, ensuring governance adherence and efficient admin support, with a view to covering the Housing Contract Manager when

Qualifications

• Experience in a customer service environment and stakeholder coordination.
• Strong communication, negotiation and influencing skills.
• Willingness to travel UK (1–2 times per month) with a driving licence.
• Ability to analyse and resolve issues independently.
• Well organised with good time management in a fast-paced setting.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).

Responsibilities

• Support the Housing Contract Manager to deliver key operational elements of the FDIS NAMS contract for SFA across the UK.
• Ensure contractual compliance and delivery of performance standards in line with TSARs.
• Record, report and escalate risks, issues and opportunities for assurance activities.
• Analyse trends and prepare reports to identify service delivery improvements.
• Attend audits with industry partners to support governance and best practice.
• Assist with performance management and continuous improvement initiatives.
• Support DAS activities including furniture provision and maintain spend/stock logs.
• Provide admin support including managing a multiuser mailbox and complaint processes.
• Cover for the Housing Contract Manager when required.

Skills

Customer service

Communication

Negotiation

Issue analysis

Time management

Excel

Office suite

Tools

Excel

Word

PowerPoint

Job description

Deputy Housing Contract Manager (EO)

• Location: RAF Wyton, Druce Ave, Huntingdon, PE28 2EF - Hybrid (60% office attendance)
• Pay rate: £15.98 per hour
• Working pattern: Mon-Fri, 8:30-4:30 (Full time office attendance for the first 2 weeks for training, Hybrid available after)
• Assignment Length: until 31/03/27 (with possibility of extension)
• Clearance: Basic DBS (Costs covered by the hiring process)

If you enjoy turning detail into action-coordinating stakeholders, improving processes, and ensuring services meet the standards expected-this is a great opportunity to support defence accommodation delivery with real impact.

What you'll be doing:

• Support the Housing Contract Manager to deliver key operational elements of the FDIS NAMS contract for Service Family Accommodation (SFA) across the UK
• Help ensure contractual compliance and delivery of performance standards, in line with FDIS contract and Tri-Service Housing Regulations (TSARs)
• Support assurance activities by recording, reporting and escalating risks, issues and opportunities
• Analyse and report on trends using collated information to identify improvements in service delivery
• Attend audits alongside industry partners to support adherence to governance, policy and best practice
• Assist with performance management activities, including reviewing outputs from meetings and supporting continuous improvement initiatives
• Help manage Defence Accommodation Stores (DAS) activities (including furniture provision via industry partners) and maintain key records (spend/stock/disposal/refurbishment logs)
• Provide essential administration support including managing a multiuser mailbox and supporting complaint-related processes
• Support emergent tasks and be prepared to cover for the Housing Contract Manager when required

What you'll bring:

• Experience working in a customer service environment
• Confident communication skills, with strong negotiation and influencing ability-able to lead through others
• A willingness to travel 1-2 times per month with a UK driving licence
• Ability to analyse and resolve issues independently
• Strong organisation and time management in a fast-paced environment
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Professional, values-led approach: integrity, honesty, and professionalism, with resilience and adaptability
• Curiosity and willingness to learn-recent graduates with the ability to ramp up quickly are welcome

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.