Business Support Coordinating Officer – EK

Vale of Glamorgan Council; United Kingdom; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

We are recruiting for a Business Support Coordinating Officer to join the Housing Improvement Service of a local authority. The role blends business support, housing administration, database management, and performance reporting to help deliver housing adaptations and property improvements.

You will maintain records, monitor contractors, and ensure high service levels while coordinating with internal teams and stakeholders. The role is predominantly home-based with some office attendance.

Qualifications

• Previous experience in a Business Support, Business Administration or Coordination role.
• Strong administrative and organisational skills.
• Experience maintaining databases and handling large volumes of information.
• Good IT skills, particularly Microsoft Office, Excel and database systems.
• Experience producing reports and managing data.
• Strong communication skills, with contractors, colleagues and external stakeholders.
• Excellent attention to detail and accurate record-keeping.
• Ability to manage competing priorities and work independently.

Responsibilities

• Provide business and administrative support across Housing Improvement Service, including Housing Adaptations and other housing services.
• Maintain and update Keystone Asset Management Database with completed works.
• Produce management reports and analyse data to support the Development and Investment Manager.
• Install and test new database versions and modules.
• Monitor and quality-control major and minor housing adaptation works.
• Liaise with contractors to report defects and address issues with completed works.
• Coordinate with internal teams and external stakeholders to identify suitable alternative housing options.
• Assist in identifying new-build opportunities for accessible housing.
• Support customer satisfaction surveys, complaints management and performance monitoring.
• Maintain accurate records and ensure GDPR/Data Protection compliance.
• Contribute to service improvements by reviewing and implementing changes to processes and systems.

Skills

Administration

Data management

Excel

Reporting

IT skills

Communication

Attention to detail

Prioritisation

Independent working

Stakeholder liaison

Tools

Microsoft Office

Excel

Keystone

Database systems

Job description

Business Support Coordinating Officer

Local Authority | Temporary Contract | Hybrid / Predominantly Home-Based

We are currently recruiting for an experienced Business Support Coordinating Officer to join a local authority's Housing Improvement Service.

This is a varied role combining business support, housing administration, database management, performance reporting and coordination of housing improvement works. The successful candidate will support the delivery of housing adaptations and property improvement services, ensuring accurate records are maintained, contractors are monitored and customers receive an excellent standard of service.

Key Responsibilities

• Provide business and administrative support across the Housing Improvement Service, including Housing Adaptations, Voids and other housing services.
• Maintain and update the Council's Keystone Asset Management Database, ensuring all completed works are accurately recorded.
• Produce management reports, analyse data and provide performance information to support the Development and Investment Manager.
• Install and test new database versions and modules.
• Support the monitoring and quality control of major and minor housing adaptation works.
• Liaise with contractors to report defects and ensure any issues with completed works are addressed.
• Coordinate with internal teams and external stakeholders to identify suitable alternative housing options where properties cannot be adapted.
• Assist in identifying new-build opportunities for accessible housing.
• Support customer satisfaction surveys, complaints management and performance monitoring.
• Maintain accurate records and ensure compliance with Data Protection requirements.
• Contribute to service improvements by reviewing and implementing changes to processes, procedures and systems.

Essential Skills & Experience

• Previous experience in a Business Support, Business Administration or Coordination role.
• Strong administrative and organisational skills.
• Experience maintaining databases and handling large volumes of information.
• Good IT skills, particularly Microsoft Office, Excel and database systems.
• Experience producing reports and managing data.
• Strong communication skills, with the ability to liaise with contractors, colleagues and external stakeholders.
• Excellent attention to detail and the ability to maintain accurate records.
• Ability to manage competing priorities and work independently.

Desirable Experience

• Previous experience within a local authority, housing association or public sector environment.
• Knowledge of housing adaptations, property maintenance or housing improvement services.
• Experience using Keystone or other housing asset management databases.
• Understanding of contractor monitoring, quality assurance and property inspections.
• Knowledge of GDPR and Data Protection requirements.

Working Arrangements

• Predominantly home-based working.
• Occasional attendance at the Council's offices for meetings.
• Some coordination and quality-monitoring responsibilities relating to housing adaptation works.

Ideal Candidate

We are particularly interested in candidates with previous experience as a Business Support Officer, Business Support Coordinator, Housing Administrator, Housing Support Officer or Technical Support Officer, ideally within a local authority or housing environment.

If you have strong administrative, database management and coordination skills and are looking for an opportunity to support an established Housing Improvement Service, we would love to hear from you!