Remote Housing Improvement Support Coordinator

Carrington Blake Recruitment; United Kingdom; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

We are recruiting for a Business Support Coordinating Officer to join the Housing Improvement Service of a local authority. The role blends business support, housing administration, database management, and performance reporting to help deliver housing adaptations and property improvements.

You will maintain records, monitor contractors, and ensure high service levels while coordinating with internal teams and stakeholders. The role is predominantly home-based with some office attendance.

Qualifications

• Previous experience in a Business Support, Business Administration or Coordination role.
• Strong administrative and organisational skills.
• Experience maintaining databases and handling large volumes of information.
• Good IT skills, particularly Microsoft Office, Excel and database systems.
• Experience producing reports and managing data.
• Strong communication skills, with contractors, colleagues and external stakeholders.
• Excellent attention to detail and accurate record-keeping.
• Ability to manage competing priorities and work independently.

Responsibilities

• Provide business and administrative support across Housing Improvement Service, including Housing Adaptations and other housing services.
• Maintain and update Keystone Asset Management Database with completed works.
• Produce management reports and analyse data to support the Development and Investment Manager.
• Install and test new database versions and modules.
• Monitor and quality-control major and minor housing adaptation works.
• Liaise with contractors to report defects and address issues with completed works.
• Coordinate with internal teams and external stakeholders to identify suitable alternative housing options.
• Assist in identifying new-build opportunities for accessible housing.
• Support customer satisfaction surveys, complaints management and performance monitoring.
• Maintain accurate records and ensure GDPR/Data Protection compliance.
• Contribute to service improvements by reviewing and implementing changes to processes and systems.

Skills

Administration

Data management

Excel

Reporting

IT skills

Communication

Attention to detail

Prioritisation

Independent working

Stakeholder liaison

Tools

Microsoft Office

Excel

Keystone

Database systems

Job description

We are recruiting for a Business Support Coordinating Officer to join the Housing Improvement Service of a local authority. The role blends business support, housing administration, database management, and performance reporting to help deliver housing adaptations and property improvements.

You will maintain records, monitor contractors, and ensure high service levels while coordinating with internal teams and stakeholders. The role is predominantly home-based with some office attendance.