Business Support Co-ordinator

SUEZ; Maidenhead; On-site; GBP 26,000 - 34,000; Full time

Job summary

SUEZ in Maidenhead is seeking a Business Support Coordinator to underpin municipal contracts for in-cab technology. You will bridge between clients, suppliers and internal teams to ensure fixes, developments and testing meet high standards.

You will develop training materials, deliver training across stakeholders, and keep live systems running smoothly while collaborating with Operations to optimise processes and reporting.

Qualifications

• Experience of customer-facing communication via phone and email.
• Strong leadership including coaching and training.
• Good process management skills.
• Strong team working skills.
• High quality written and verbal communication.
• Influencing methods and change management abilities.
• Experience testing and implementing software.
• Microsoft applications for reporting and project plans.
• Ability to build relationships for solving problems.
• Understanding of waste management legislation and implications for core applications.
• Compliance training when training new/existing users.
• Experience delivering efficiencies and savings with stakeholders, managing expectations.

Responsibilities

• Support existing Municipal contracts and coordinate between clients and suppliers.
• Lead or assist on in-cab technology projects and ensure implementation per specification.
• Develop and deliver bespoke training material for stakeholders across the business.
• Ensure operational functionality of systems is running smoothly in live environments.
• Work with Business Operations to provide process and applications expertise for day-to-day tasks.
• Troubleshoot operational processes and implement solutions to improve service quality.

Skills

Customer facing

Leadership

Process management

Teamwork

Communication

Change management

Software testing

MS Office

Stakeholder management

Training delivery

Tools

PowerPoint

Excel

Word

Project

Job description

What will I be doing as a Business Support Coordinator?

• This position is pivotal in the support of our existing Municipal contracts for our in-cab technology solution. You will form a stable platform between the Municipal contracts/clients and suppliers to ensure all areas of fixes/development/testing is carried out to a very high standard.
• The Business Support Co-ordinator will assist on various projects on In-cab technology, and on occasions take a lead. This will involve ensuring all areas of implementation is carried out in accordance to the specification.
• As part of the role, developing/documenting bespoke training material will be required. It is then the intention that you will deliver all training to various stakeholders within the business (ranging from manual operatives to Contract Managers).
• You will ensure that all operational functionality and understanding of our systems is running smoothly in a live environment.
• To work alongside colleagues in Business operations to provide process and applications expertise for both day-to-day operations.
• Troubleshooting problems in operational process and finding solutions that enable the business to provide a quality service.

What are the requirements? (experience and qualifications)

• Experience customer facing skills via phone and email. In particular, the ability to communicate clearly with both technical and non-technical customers at all levels of the business.
• Strong leadership skills including coaching and training
• Good process Management skills
• Strong team working skills
• High quality written and verbal communication/presentation skills
• Good skills in influencing methods and techniques particularly in relation to change management
• Experience of testing and implementing software into a controlled environment
• Knowledge of Microsoft applications to enable production of reports and project plans
• Ability to build relationships for information on solving problems, both internally and externally
• Good understanding of the key success factors and input criteria behind implementation of new software/technology. Excellent written & communication skills, Computer skills (PowerPoint, Excel, Word, project),
• A sound understanding of waste management legislation and the functional implications for Suez core application
• Clear understanding of compliance required when training new/existing users on technology/software
• Experience of working with customers and stakeholders to deliver efficiencies and savings. Constantly reviewing how to manage expectations, maximising customer loyalty and profit levels.
• Open communication skills. Experience of engaging and communicating with employees to ensure training and implementation is successful.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.