In-Cab Tech & Contracts Coordinator

SUEZ; Maidenhead; On-site; GBP 26,000 - 34,000; Full time

Job summary

SUEZ in Maidenhead is seeking a Business Support Coordinator to underpin municipal contracts for in-cab technology. You will bridge between clients, suppliers and internal teams to ensure fixes, developments and testing meet high standards.

You will develop training materials, deliver training across stakeholders, and keep live systems running smoothly while collaborating with Operations to optimise processes and reporting.

Qualifications

• Experience of customer-facing communication via phone and email.
• Strong leadership including coaching and training.
• Good process management skills.
• Strong team working skills.
• High quality written and verbal communication.
• Influencing methods and change management abilities.
• Experience testing and implementing software.
• Microsoft applications for reporting and project plans.
• Ability to build relationships for solving problems.
• Understanding of waste management legislation and implications for core applications.
• Compliance training when training new/existing users.
• Experience delivering efficiencies and savings with stakeholders, managing expectations.

Responsibilities

• Support existing Municipal contracts and coordinate between clients and suppliers.
• Lead or assist on in-cab technology projects and ensure implementation per specification.
• Develop and deliver bespoke training material for stakeholders across the business.
• Ensure operational functionality of systems is running smoothly in live environments.
• Work with Business Operations to provide process and applications expertise for day-to-day tasks.
• Troubleshoot operational processes and implement solutions to improve service quality.

Skills

Customer facing

Leadership

Process management

Teamwork

Communication

Change management

Software testing

MS Office

Stakeholder management

Training delivery

Tools

PowerPoint

Excel

Word

Project

Job description

SUEZ in Maidenhead is seeking a Business Support Coordinator to underpin municipal contracts for in-cab technology. You will bridge between clients, suppliers and internal teams to ensure fixes, developments and testing meet high standards.

You will develop training materials, deliver training across stakeholders, and keep live systems running smoothly while collaborating with Operations to optimise processes and reporting.