Customer Support Officer

SUEZ; Fareham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Health & wellness programs

Career progression opportunities

Job summary

SUEZ in Fareham seeks a proactive customer service/administration representative to be the first point of contact for regional clients. You’ll handle requests, log queries, and coordinate with internal teams to deliver swift, accurate resolutions.

The role emphasizes strong people skills, professionalism, and the ability to manage multiple tasks efficiently, with an emphasis on building relationships and supporting the environmental mission.

Qualifications

• Excellent customer service and communication skills.
• Professional and efficient in handling tasks swiftly and accurately.
• Ability to build strong relationships with customers and colleagues.

Responsibilities

• Act as first point of contact for regional clients, handling queries and tasks.
• Deliver excellent customer service and log queries to relevant departments.
• Communicate across levels to provide swift resolutions.
• Monitor response times for customer disputes and uphold company values.
• Carry out general office admin duties.

Skills

People skills

Problem solving

Professional communication

Customer service

Organisation

Education

GCSE Maths and English (or equivalent)

Job description

What will I be doing?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence from Corporate Account customers, logging any queries customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
• The successful candidate will also be expected to carry out general office admin

What are the Requirements?

• You’ll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well.
• You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.
• Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships.
• GCSE Maths and English (or equivalent) are desirable.
• Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

• We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement.

By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

Together, we can build a sustainable future.