Business Support Assistant

Community Care Live; Southampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Professional development

Work-life balance

Employee support

LGPS pension

Job summary

Community Care Live is seeking a Business Support Assistant to deliver high-quality administrative support to Social Work teams serving older adults. You will handle enquiries, maintain case records, and help coordinate day-to-day service operations.

The role emphasizes strong communication, organizational skills, and a collaborative, inclusive approach to delivering excellent service. UK right to work is required, with sponsorship not available.

Qualifications

• Strong administration and customer service skills.
• Excellent written and verbal communication.
• Good organisational skills and the ability to manage competing priorities.
• Confidence using Microsoft 365 and ability to learn new IT systems.

Responsibilities

• Providing administrative support to Social Work teams supporting older adults.
• Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the day-to-day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and safeguarding meetings, including coordinating invitations and distributing records.

Skills

Administration

Customer service

Communication

Organisational skills

Teamwork

Tools

Microsoft 365

Job description

Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.

What you’ll do:

• Providing administrative support to Social Work teams supporting older adults.
• Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the day-to-day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.

What we’re looking for:

• Strong administration and customer service skills.
• Excellent written and verbal communication.
• Good organisational skills and the ability to manage competing priorities.
• Confidence using Microsoft 365 and ability to learn new IT systems.
• A flexible, team-focused approach with a commitment to inclusion, respect and excellent service

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Why Join us;

• Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance:Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator