Business Support Assistant HCC625362

Hampshire County Council; Totton; Hybrid; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

Hampshire County Council is seeking a Business Support Assistant in Totton to provide high-quality administrative support for Social Work teams serving older adults. The role involves handling enquiries, maintaining records, processing information, coordinating meetings and taking minutes, with a collaborative customer‑focused approach.

The position is full-time, hybrid with four days remote, and offers a structured induction, ongoing development and generous pension benefits.

Qualifikationen

• Strong administration and customer service skills.
• Excellent written and verbal communication; good organisational skills and the ability to manage competing priorities; confident using Microsoft 365 and able to learn new IT systems.
• Flexible, team-focused approach with a commitment to inclusion, respect and excellent service.

Aufgaben

• Providing administrative support to Social Work teams supporting older adults. Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the day-to-day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.

Kenntnisse

Administrative skills

Customer service

Written and verbal communication

Organisational skills

Learning new IT systems

Team player

Tools

Microsoft 365

Jobbeschreibung

Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.

What you’ll do:

• Providing administrative support to Social Work teams supporting older adults. Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the day-to-day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.

What we’re looking for:

• Strong administration and customer service skills.
• Excellent written and verbal communication.
• Good organisational skills and the ability to manage competing priorities. Confidence using Microsoft 365 and ability to learn new IT systems.
• A flexible, team-focused approach with a commitment to inclusion, respect and excellent service

Why Join us:

• Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Proud member of the Disability Confident employer scheme

Business Support Assistant HCC625362

Company: Hampshire County Council

Salary: £26,018 to £27,111 a year

Hours: Full-time

Location: Totton, SO40 9HL

Working pattern: Hybrid - 4 days remote

Job type: Permanent

Posting date: 5 Nov 2026

Closing date: 29 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.