Business Support Assistant

Shared Services Partnership; Totton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Shared Services Partnership is seeking a proactive Business Support Assistant in Totton, offering hybrid working. You will provide high-quality administrative support to Social Work teams, handling enquiries, managing records, and supporting daily service operations.

With strong administration and customer service skills, you will work collaboratively, prioritise tasks, and develop familiarity with Microsoft 365 and other IT systems to ensure efficient case management and excellent public

Qualifications

• Strong administration and customer service skills.
• Good organisational skills with ability to manage competing priorities.
• Confidence using Microsoft 365 and ability to learn new IT systems.
• Flexible, team-focused approach with commitment to inclusion, respect and excellent service.

Responsibilities

• Providing administrative support to Social Work teams and responding to enquiries.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting day-to-day service operations.
• Delivering excellent customer service in collaboration with colleagues.
• Taking minutes at internal and safeguarding meetings and distributing records.

Skills

Administration

Customer service

Organisational skills

Microsoft 365

IT systems learning

Tools

Microsoft 365

Job description

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Business Support Assistant

Job Reference: HCC625362

Salary Range: £26,018 - £27,111 per annum

Work Location: Totton Hub, Totton (Hybrid Working)

Contract Type: Permanent

Closing Date: 29 November 2026
Interview Date: w/c 15 and 16 December 2026

The Role:

Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.

What you'll do:

• Providing administrative support to Social Work teams supporting older adults. Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the smooth day-to-day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.

What we're looking for:

• Strong administration and customer service skills.
• Good organisational skills and the ability to manage competing priorities. Confidence using Microsoft 365 and ability to learn new IT systems.
• A flexible, team-focused approach with a commitment to inclusion, respect and excellent service.

Take a look at our Candidate Pack for more information about the Business Support Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make a difference: Watch this short video to find out more about the important work we do in our Older Adults Teams.
• Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance:Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.