Business Support Assistant

Hampshire County Council; Totton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Employee Assistance Programme

Generous annual leave

Job summary

Hampshire County Council is seeking a Business Support Assistant to provide high-quality administrative support to Social Work teams serving older adults, helping them to live independently. You will respond to enquiries from colleagues and the public, maintain case records, process information and coordinate meetings to support daily operations.

Join a friendly, collaborative team with a commitment to inclusive service delivery, strong communication, and a flexible, professional approach.

Qualifications

• Strong administration and customer service skills.
• Proficiency with Microsoft 365 and ability to learn new IT systems.

Responsibilities

• Provide high-quality administrative support to Social Work teams working with older adults.
• Respond to enquiries from colleagues, partners and the public.
• Maintain accurate records on case management systems.
• Process information and documentation accurately.
• Coordinate meetings and support day-to-day running of the service.
• Take minutes at internal and safeguarding meetings when required.

Skills

Administration

Customer service

Microsoft 365

Record keeping

Tools

Microsoft 365

Job description

Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.,

• Providing administrative support to Social Work teams supporting older adults. Responding to enquiries from colleagues, partners and the public.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting the day‑to‑day running of the service.
• Working collaboratively with colleagues to deliver excellent customer service.
• Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Strong administration and customer service skills.
• Excellent written and verbal communication.
• Good organisational skills and the ability to manage competing priorities. Confidence using Microsoft 365 and ability to learn new IT systems.
• A flexible, team-focused approach with a commitment to inclusion, respect and excellent service. Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.