Flexible Administrative & Customer Support Specialist

West Lancashire Borough Council; Ormskirk; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Annual leave entitlement

Flexible working

Employer pension contribution scheme

Work-life balance policies

Personal development support

Job summary

West Lancashire Borough Council is seeking a motivated Business Support Assistant to join our centralised Business Support Team. You will provide essential administrative and customer support services across the organisation.

Key duties include handling enquiries, supporting managers with admin tasks, liaising with departments and agencies, and maintaining accurate records and filing systems.

Qualifications

• Highly organised with excellent attention to detail.
• Able to prioritise workloads and meet multiple deadlines.
• A team player who can build effective working relationships across the organisation.
• Proficient in Microsoft Office applications including Word, Excel and Outlook, and other ICT packages as required.

Responsibilities

• Responding to telephone, email and online enquiries from customers and colleagues.
• Supporting managers and teams with a variety of administrative tasks.
• Liaising with internal departments and external agencies.
• Providing accurate information and resolving queries in a professional and timely manner.
• Maintaining records and management information systems accurately.
• Managing electronic and paper filing systems.

Skills

Organised

Attention to detail

Time management

Team player

MS Office

Tools

Word

Excel

Outlook

ICT packages

Job description

West Lancashire Borough Council is seeking a motivated Business Support Assistant to join our centralised Business Support Team. You will provide essential administrative and customer support services across the organisation.

Key duties include handling enquiries, supporting managers with admin tasks, liaising with departments and agencies, and maintaining accurate records and filing systems.