Business Support Officer

WMJobs; Dudley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Professional development

Training opportunities

Impactful work

Job summary

Dudley Council is seeking an experienced, motivated Business Support Officer to join our Youth and Family Hubs within Dudley Children’s Services. This role supports frontline teams, manages data and finances, and helps deliver high-quality services to children, young people and families across the borough.

You will provide front-line admin, handle invoices and payments, arrange meetings, support safeguarding, and work across teams to improve processes.

Qualifications

• NVQ Administration Level 3 (or equivalent) is required.
• Proven experience in administrative front facing roles.
• Excellent communication and organisational skills.
• Familiarity with data protection and FOI.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high-quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR-related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

Skills

Excellent communication

Organisational skills

ICT systems

Financial processes

Data protection

Team collaboration

Front-facing experience

Education

NVQ Administration Level 3 (or equivalent)

Job description

About Us

Dudley Metropolitan Borough Council, We are looking for an experienced, motivated and people-focused Business Support Officer to join our dynamic team supporting Youth and Family Hubs, within Dudley Children’s Services.

This is a fantastic opportunity to play a vital role in supporting services that make a real difference to children, young people and families across Dudley.

No two days are the same, from supporting frontline teams and helping families, to managing data, finances and key systems. You’ll be right at the heart of delivering high-quality services.

The Role

Hours: 37 per week

Salary: £25,583 - £25,989

Location: Office-based role, predominantly based within Family Hubs and Youth Centres, working across other Council sites within the Dudley borough.

Working pattern: Monday to Thursday, 9:00am – 5:00pm, Friday, 9.00am - 4.30pm

Key Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high-quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR-related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

About You

You will have:

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills, with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation)
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

What We Offer

• A supportive and collaborative team working environment.
• Opportunities for professional development and training.
• The chance to make a meaningful impact in the lives of children and families in Dudley.

For further details, please see the Job Description and Person Specification.

If you would like further information, please contact:

• Jenny Steadman on 01384 814 199 (Monday, Tuesday all day, or Wednesday morning)
• Emma Bunting on 01384 813 437 (Wednesday afternoon, Thursday, or Friday)

Workplace Attendance: Onsite full time

Posts are subject to DBS clearance.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [e-mail]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached Documents

Person Specification

Employee Benefits List.pdf