Facilities Support Officer

West Lancashire Borough Council; Skelmersdale; On-site; GBP 21,000 - 27,000; Full time

Job summary

West Lancashire Borough Council is seeking a proactive Facilities Support Officer to join our Facilities Management Team. The role involves coordinating contractor appointments, maintaining accurate records, managing works trackers, raising purchase orders, processing invoices, and producing customer correspondence.

You will work closely with surveyors and internal teams to ensure repairs, inspections and facilities-related activities are delivered efficiently to a high standard.

Qualifications

• Excellent administrative, communication and organisational skills.
• Confident using IT systems, analysing performance data and identifying process improvements.

Responsibilities

• Coordinate contractor appointments and maintain accurate records.
• Manage works trackers, raise purchase orders and process invoices.
• Produce customer correspondence and support compliance activities.
• Work with surveyors and internal teams to ensure repairs, inspections and facilities activities are delivered to a high standard.

Job description

ClosingDate: 23.59 hours BST on Sunday 20 September 2026

Reference: HR-0137-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

We're looking for a proactive and organised Facilities Support Officer to join our Facilities Management Team and play a key role in supporting the delivery of high-quality property services. This varied and fast-paced role involves coordinating contractor appointments, maintaining accurate records, managing works trackers, raising purchase orders, processing invoices, producing customer correspondence, and supporting compliance activities.

You will work closely with surveyors and internal teams to ensure repairs, inspections, and facilities-related activities are delivered efficiently and to a high standard.

About You!

The successful candidate will have excellent administrative, communication, and organisational skills, with the ability to work independently and manage competing priorities.

You will be confident using IT systems, analysing performance data, and identifying opportunities to improve processes and service delivery.

This is an excellent opportunity for someone who enjoys problem-solving, building positive working relationships, and making a real difference to customer outcomes within a busy and supportive team environment.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join West Lancashire Borough Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.