Business Support Administrator - Shared Services

City of Edinburgh Council; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading council in Edinburgh is seeking a Business Support Administrator to provide essential support across various corporate functions. The role involves assisting customers, managing data, and ensuring effective communication within teams. Candidates should have strong organizational skills, attention to detail, and proficiency in Microsoft Office. Flexible working options are available, promoting a diverse and inclusive workplace.

Benefits

Flexible Working Options

Qualifications

• Experience in a busy office environment is essential.
• Proficiency in data entry and word processing is required.

Responsibilities

• Provide comprehensive support across corporate functions.
• Assist customers and service users effectively.

Skills

Customer Care

Organizational Skills

Attention to Detail

Communication

Tools

Microsoft Office

Job description

Business Support Administrator
Waverley Court

We are seeking a Business Support Administrator to provide comprehensive support across the organisation's corporate functions. The role involves assisting customers and service users, requiring proficiency in Microsoft Office (Word, Excel, PowerPoint), data entry, and word processing. Experience working in a busy office environment, managing mailboxes, and understanding general office procedures is essential.

The position entails interacting with internal and external customers, so excellent customer care skills are necessary. Candidates should possess good organizational skills, maintain strict confidentiality, prioritize workloads effectively, use initiative, and work well within a team. Strong written and oral communication skills and a flexible approach to meet service needs are also important.

This role does not have direct line management responsibilities. It is based at Waverley Court but may require working at other Council locations. Working hours are Monday – Thursday 08:30 to 17:00 and Friday 08:30 to 15:55, with flexible and hybrid working arrangements.

The successful candidate will support the Council’s Information Governance Team, including logging Freedom of Information and Subject Access Requests, and providing administrative support to the wider team.

• You must have excellent attention to detail and focus on data accuracy and integrity.
• You should be capable of organizing, sorting, and validating data.
• Effective communication skills are required.

We are committed to fostering a workplace where all employees feel valued, included, and able to perform at their best. We recognize the benefits of a diverse workforce with varied backgrounds and experiences.

To support our goal of improving organizational culture, we are adopting a behavioral and technical interview approach, focusing on how candidates embody our core values of Respect, Integrity, and Flexibility.

Our salary range reflects initial starting salaries with annual increases until reaching the top of the range.

Flexible working options are available.

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