Business Support Administrator - Shared Services - EDN30634

City of Edinburgh Council; City of Edinburgh; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

The City of Edinburgh Council is seeking a Business Support Administrator to provide vital support across corporate functions. This role requires excellent organisational and customer care skills, along with proficiency in Microsoft Office. The successful candidate will assist with various administrative tasks, ensuring accuracy and effective communication. Flexible working arrangements are available.

Qualifications

• Experience in data entry and word processing.
• Ability to prioritise tasks and maintain confidentiality.

Responsibilities

• Provide comprehensive support across corporate functions.
• Support the Council's Information Governance Team.

Skills

Customer Care

Organisational Skills

Effective Communication

Tools

Microsoft Office

Job description

Job Description

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Business Support Administrator
Waverley Court

Salary: £25,322 - £27,727
Hours: 36 per week

We are seeking a Business Support Administrator to provide comprehensive and flexible support across the organisation's corporate functions. The role involves providing general business support to customers and service users, requiring good knowledge of Microsoft Office (Word, Excel, PowerPoint), experience in data entry and word processing, and familiarity with busy office environments, including monitoring mailboxes and using relevant technology and equipment.

The role involves dealing with internal and external customers, so excellent customer care skills are essential. Candidates should have strong organisational skills, maintain strict confidentiality, be able to prioritise tasks, use initiative, participate as team members, and communicate effectively both in writing and orally. A flexible approach to meet service needs is required.

The Business Support Administrator will not have direct line management responsibilities. The position is based at Waverley Court but may require work at other Council locations. Working hours are Monday to Thursday 08:30-17:00 and Friday 08:30-15:55, with flexible and hybrid working arrangements.

The successful candidate will support the Council's Information Governance Team, including logging Freedom of Information and Subject Access Requests, and providing general administrative support as needed.

• Excellent attention to detail is required for data entry to ensure accuracy and integrity.
• Ability to organise, sort, and validate data effectively is essential.
• Effective communication skills are necessary.

We are committed to fostering an inclusive workplace where all employees feel valued and able to perform their best. We value diversity and believe it enriches our organisation.

As part of our efforts to improve organisational culture, we are adopting a behavioural and technical approach to candidate assessment, focusing on how you demonstrate our core behaviours of Respect, Integrity, and Flexibility.

More information about Our Behaviours can be found on our webpage.

Our salary range typically reflects the starting salary, with annual increases until the top of the range is reached.

We are open to discussing flexible working.