Business Services Assistant

Rotherham-Metropolitan-Borough-Council; Rotherham; On-site; GBP 28,000 - 29,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a Business Services Assistant to administer the Crisis Payment Scheme. The role is based at Riverside House in Rotherham, 37 hours per week, on a full-time contract, and requires handling applications and customer enquiries with sensitivity and professionalism.

The post supports local residents through financial resilience initiatives and involves using IT systems to record data, with a focus on accurate documentation and timely responses.

Responsibilities

• Checking applications to ensure all required documentation has been received
• Carrying out a holistic triage of applications, identifying appropriate resilience support and completing warm referrals
• Using IT systems, including case management systems and spreadsheets, to accurately record information and produce statistical data
• Responding to customer enquiries about eligibility, application processes, and scheme details in a timely and professional manner
• Providing high-quality administrative support to the Crisis Payment Scheme to deliver excellent customer service to tenants and residents.

Job description

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Business Services Assistant

Riverside House 09/11/2026 Business Services Assistant Apply online

Job details

Salary £27,709 - £29,071 Contractual hours 37 Basis Full time Region Rotherham Job category/type Administration/Clerical Date posted 26/10/2026 Job reference REQ24246 Attachments Job Profile Band E.docx Benefits Package.doc

Job description

Directorate: Adult Care, Housing & Public Health

Permanent, Full time, 37 hours per week

The Crisis and Resilience Fund (CRF) is a new, multi-year government programme running from April 2026 to March 2029, designed to support people facing financial shocks and to help build long‑term financial resilience within communities. It replaces previous short‑term crisis schemes by offering a more stable and preventative approach. Support includes cash‑first crisis payments, help with housing costs, access to essential items, and services that improve financial capability, income maximisation and overall financial stability. Local authorities play a key role in assessing need, providing timely crisis interventions, and ensuring residents receive person‑centred, trauma‑informed support that responds to their individual circumstances.

We are looking to appoint a Business Services Assistant to administer the above scheme. The role will involve the following:

Checking applications to ensure all required documentation has been received and contacting applicants where further information is needed

Supporting individuals with additional needs (e.g. language barriers or learning disabilities) to complete applications

Carrying out a holistic triage of applications, identifying appropriate resilience support and completing warm referrals

Using IT systems, including case management systems and spreadsheets, to accurately record information and produce statistical data

Responding to customer enquiries about eligibility, application processes, and scheme details in a timely and professional manner

Providing high-quality administrative support to the Crisis Payment Scheme to deliver excellent customer service to tenants and residents.

For more information or an informal discussion, please contact: Jackie Cobb, Financial Inclusion Manager, Email: [e-mail]

This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

Head Office
Riverside House
Main Street
Rotherham
S60 1AE