Business Support Assistant - Adult Services

Milton-Keynes-Council; Milton Keynes; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Great holiday benefits

Excellent pension (LGPS)

Family friendly policies and childcare

Health cash plan and discounts

Bike purchase scheme

Blue Light Card discounts

Job summary

Milton Keynes City Council is seeking a Business Support Assistant to join the Adult Services team. You will be the first point of contact, provide reliable business support, respond to enquiries, coordinate appointments, and maintain accurate records to help statutory work be completed on time.

You will handle sensitive information with care and work flexibly across Adult and Neighbourhood Services to meet service needs. An informal conversation can be arranged by contacting James Russell.

Qualifications

• Level 3 Business Administration qualification or equivalent experience is essential.
• Experience in providing business support in a busy, complex environment.
• Clear and confident communication skills for minutes, reports and written information.
• Strong digital skills; proficient in MS Excel, Word and PowerPoint and able to learn new systems.
• Sound judgement and good organisational skills to prioritise deadlines.
• Dedicated, respectful, and collaborative approach working with colleagues, residents and partner organisations.

Responsibilities

• Act as an initial point of contact and direct people to the right colleague or service.
• Organise, record and share sensitive information while maintaining confidentiality.
• Complete administrative and financial tasks: managing service contacts, arranging appointments, updating systems, preparing case files, handling enquiries.
• Arrange meetings and produce minutes and action points.
• Provide guidance and support to Business Support and Housing Apprentices.
• Use Microsoft Office and digital systems to organise information and respond to changing priorities.

Skills

Level 3 Business Admin

Business support experience

Clear communication

MS Office proficient

Organisational skills

Collaborative approach

Education

Level 3 Business Administration qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Business Support Assistant - Adult Services

Job Reference mkc/TP/237/2234

Number of Positions:

1

Contract Type:

Permanent

Full time

Working Hours:

37

Location:

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

08/11/2026

Job Category:

Adult Social Care

Service Area:

Adult Services- Group Head, Adult Services

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five years.In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a Business Support Assistant to join our Adult Services team.

Adult Services supports people across Milton Keynes and works with colleagues, residents, councillors and partner organisations to help deliver effective local services.

You’ll be an important first point of contact and provide reliable, efficient business support in a busy working environment.

You’ll respond to enquiries, coordinate appointments, maintain accurate records and help ensure that statutory work is completed on time.

You’ll handle sensitive and confidential information, so you’ll need to work with care, tact and discretion.

This is a rewarding role for someone with business support experience who enjoys helping people, solving problems and keeping essential services running smoothly.

You’ll work flexibly across Adult and Neighbourhood Services according to service needs.

We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact James Russellvia [e-mail] to arrange.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 12th November 2026

• Act as an initial point of contact, respond to enquiries and direct people to the most appropriate colleague or service.
• Organise, record and share sensitive or complex information while maintaining confidentiality and accurate records.
• Complete a range of administrative and financial tasks, including managing service contacts, arranging appointments, updating systems, preparing case files and processing enquiries.
• Arrange meetings and produce clear, accurate minutes and action points.
• Provide guidance and support to Business Support and Housing Apprentices as they develop their knowledge and skills.
• Use Microsoft Office and other digital systems to organise information, analyse data, solve problems and respond to changing service priorities.

Ideal Candidate

• A Level 3 Business Administration qualification or equivalent relevant experience is essential.
• You’ll bring experience of providing business support in a busy and complex working environment.
• Clear and confident communication skills will help you produce accurate minutes, reports and written information.
• Strong digital skills are important, including experience of Microsoft Excel, Word and PowerPoint and the ability to learn new systems confidently.
• Sound judgement and good organisational skills will enable you to prioritise competing demands and meet deadlines.
• A dedicated, respectful and collaborative approach will help you work successfully with colleagues, residents and partner organisations.

Full UK Driving Licence and access to a vehicle

To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.

Basic DBS

As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.