Business Services Assistant

Derbyshire County Council; East Midlands; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Generous Annual Leave 25–30 days

Flexi Time

Local Government Pension Scheme

Wellbeing Support Framework

Training and Development

Cycle to Work

Salary Sacrifice for Electric/Plug-in

Derbyshire Rewards

Wellbeing resources

Career progression opportunities

Job summary

Derbyshire County Council is seeking a Business Services Assistant to deliver professional administrative support across services. You will be the friendly first point of contact via telephone, support Adult Social Care teams, and coordinate incoming work while ensuring records are accurate in line with data protection requirements.

The role offers flexibility in working arrangements, with a Monday, Tuesday and Friday 9am-5pm pattern and potential for discussion on flexible hours to meet service

Qualifications

• Strong organisational skills and ability to prioritise tasks.
• Experience in a busy, customer-focused administrative environment.
• Strong communication and ICT skills are essential.
• Understand the importance of confidentiality and GDPR requirements.
• Able to work independently and as part of a team.

Responsibilities

• Provide efficient and professional admin support across services.
• Act as first point of contact via our telephone service.
• Support Adult Social Care teams with administrative tasks.
• Coordinate incoming work and ensure records are kept accurately.

Skills

Organisational skills

Customer-focused

Communication skills

ICT skills

Teamwork

Tools

MS Office

GDPR awareness

Job description

Closing date: 29 November 2026

Join our 'One Council' approach

We're looking for Business Services Assistants to join our growing Business Services function, supporting our 'One Council' vision, bringing together high-quality support services to better enable frontline teams.

This is a great opportunity to be part of a modern, collaborative service making a real impact!

The preferred working pattern for this role is Monday, Tuesday and Friday 9am-5pm

However, we welcome discussions around flexible working arrangements where service needs allow.

About The Role

You'll provide efficient and professional admin support across services, including:

• Providing a friendly, professional and efficient first point of contact via our telephone service.
• Providing comprehensive administrative support to Adult Social Care teams, contributing to the effective delivery of services.
• Manage and coordinate incoming work, ensuring records are maintained accurately and actions are completed promptly in line with data protection requirements.
• Collaborating with colleagues to support service improvements.

About You

• Strong organisational skills and ability to prioritise.
• Have experience of working in a busy, customer-focused administrative environment
• Be organised and able to prioritise workloads effectively
• Have strong communication and ICT skills
• Understand the importance of confidentiality and GDPR requirements
• Work effectively both independently and as part of a team.

Support & Benefits:

• Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance.
• Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
• Local Government Pension Scheme: Providing financial security.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options.
• Our Derbyshire Rewards: a package of benefits and discounts.
• & much more

If you would like to know more about Derbyshire County Council, please click here.

Provisional interview date week commencing 7th December 2026