Crisis Payments Admin Assistant

Rotherham-Metropolitan-Borough-Council; Rotherham; On-site; GBP 28,000 - 29,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking a Business Services Assistant to administer the Crisis Payment Scheme. The role is based at Riverside House in Rotherham, 37 hours per week, on a full-time contract, and requires handling applications and customer enquiries with sensitivity and professionalism.

The post supports local residents through financial resilience initiatives and involves using IT systems to record data, with a focus on accurate documentation and timely responses.

Responsibilities

• Checking applications to ensure all required documentation has been received
• Carrying out a holistic triage of applications, identifying appropriate resilience support and completing warm referrals
• Using IT systems, including case management systems and spreadsheets, to accurately record information and produce statistical data
• Responding to customer enquiries about eligibility, application processes, and scheme details in a timely and professional manner
• Providing high-quality administrative support to the Crisis Payment Scheme to deliver excellent customer service to tenants and residents.

Job description

Rotherham Metropolitan Borough Council is seeking a Business Services Assistant to administer the Crisis Payment Scheme. The role is based at Riverside House in Rotherham, 37 hours per week, on a full-time contract, and requires handling applications and customer enquiries with sensitivity and professionalism.

The post supports local residents through financial resilience initiatives and involves using IT systems to record data, with a focus on accurate documentation and timely responses.