Business Services Assistant

The Methodist Church in Britain; Rotherham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Rotherham Metropolitan Borough Council is seeking an administrative officer to support the Crisis and Resilience Fund within the Adult Care, Housing & Public Health directorate.

The role involves checking applications for missing documents, assisting applicants with additional needs, and triaging cases for resilience support. Proficiency with case management systems and spreadsheets is required, along with delivering high-quality administrative support to tenants and residents.

Qualifications

• Basic DBS check (unspent criminal convictions) required.

Responsibilities

• Checking applications for required documentation and contacting applicants for further information
• Supporting individuals with additional needs, such as language barriers or learning disabilities, to complete applications
• Carrying out holistic triage of applications, identifying resilience support and completing warm referrals
• Using case management systems and spreadsheets to record information accurately and produce statistical data
• Responding to enquiries about eligibility, application processes and scheme details
• Providing administrative support to the Crisis Payment Scheme and customer service to tenants and residents

Job description

Administrative post in the Adult Care, Housing & Public Health directorate of Rotherham Metropolitan Borough Council, running the Crisis and Resilience Fund. Work covers checking applications for missing documents, helping applicants with additional needs, triaging cases into resilience support and keeping records and statistics. The fund is a new multi-year government programme from April 2026 to March 2029, replacing short-term crisis schemes with a preventative approach. Successful applicants need a Basic DBS check.

What the job involves

• Checking applications for required documentation and contacting applicants for further information
• Supporting individuals with additional needs, such as language barriers or learning disabilities, to complete applications
• Carrying out holistic triage of applications, identifying resilience support and completing warm referrals
• Using case management systems and spreadsheets to record information accurately and produce statistical data
• Responding to enquiries about eligibility, application processes and scheme details
• Providing administrative support to the Crisis Payment Scheme and customer service to tenants and residents

What’s required

• Basic DBS check (unspent criminal convictions)