Business Operations Officer

Somerset Council; Taunton; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

Generous annual leave

Hybrid working arrangements

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset Council in Taunton is seeking a Business Operations Officer to ensure services run smoothly by coordinating resources and maintaining high standards of customer service across Children and Families and Public Health Nursing. You will supervise a specialist business support team and drive improvements through new systems and staff development.

Based at County Hall, Taunton with hybrid working arrangements; interviews are scheduled in October 2026.

Qualifications

• Experience in business operations, administration or business support.
• Ability to coordinate workloads and deliver high-quality services.
• Strong organisational, communication and problem-solving skills.
• Confidence analysing information, producing reports and using data to support decision-making.

Responsibilities

• Supervise, co-ordinate and monitor a team delivering specialist business operation activities.
• Provide advice, guidance and training to staff and conduct performance reviews.
• Handle sensitive data and maintain accurate records.
• Lead and develop a specialist business support team for Children and Families and Public Health Nursing services.
• Act as business support lead, coordinating county-wide activities and best practice.
• Drive service improvement through new systems, processes and staff development.
• Support recruitment, training, compliance, financial processes and corporate change.

Skills

Organisational skills

Communication skills

Problem-solving

Data analysis & reporting

Relationship building

Education

A-Level

BTEC

Job description

In the Public Health Nursing service, we are working to improve the lives of children and families in Somerset with an aim to help improve health and wellbeing and you'll be a key part of that. As a Business Operations Officer, you'll help ensure services run smoothly by leading business support functions, coordinating resources, and maintaining high standards of customer service. Working across specialist service areas, you'll play a key role in supporting operational teams to deliver efficient, high-quality services for Somerset's children, families, and communities. How You'll Make a Difference

• Supervise, co-ordinate and monitor the work of a Team who provide specialist business operation activities to frontline professionals and Managers.
• Provide advice, guidance and training to staff on specific aspects of their role. Undertake performance reviews/supervision/appraisals and make recommendations regarding team members' development and training needs.
• Handling sensitive and confidential data, maintaining comprehensive and accurate records.
• Lead and develop a specialist business support team, ensuring efficient operations and excellent customer service.
• Act as the business support lead for Children and Families and Public Health Nursing services, coordinating county-wide activities and best practice.
• Drive service improvement through new systems, processes, projects, and staff development.
• Support recruitment, training, compliance, financial processes, and corporate change to help teams deliver outstanding services.
  Experience in business operations, administration, or business support, with the ability to coordinate workloads and deliver high-quality services.
• Strong organisational, communication, and problem-solving skills, with excellent attention to detail.
• Confidence analysing information, producing reports, and using data to support decision-making and service improvement.
• Ability to build positive working relationships and collaborate effectively with colleagues, managers, and partner teams.
• A good understanding of business processes, compliance requirements, and customer-focused service delivery.
• Educated to A-Level, BTEC, or equivalent experience.
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work., We are happy to consider flexible working patterns - we work hard to sustain a good work-life balance and are passionate about maintaining a positive and supportive working culture.
• This role offers hybrid working, allowing you to work either from home or from our offices at County Hall, Taunton. There is an expectation that you will be in the office a minimum of two days a week.
• Interviews are scheduled for 21 and 22 October 2026.
• Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.