Business Officer

Cambridgeshire County Council; Cambridge; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave options

Flexible bank holidays

Pensions with AVC options

Development opportunities and coaching

Volunteer hours

IDEAL network access

Employee recognition awards

Discounts via Cambs Rewards

Job summary

Cambridgeshire County Council in Cambridge seeks a Senior Business Officer to lead, coach and develop the Business Support Team while managing workflows and GDPR compliant data handling. The role supports Prevention & Early Intervention services and works across multiple Cambridgeshire sites with a flexible hybrid arrangement.

You will need strong management, communication and problem-solving skills, and a proactive approach to service improvement and customer service.

Qualifications

• Experience leading and mentoring teams in a public sector setting.
• Strong written and verbal communication across partners and users.
• Proven ability to coordinate and prioritise multiple workloads.

Responsibilities

• Leading and motivating a team of Business Officers with coaching and workload oversight.
• Handling incoming calls and correspondence with service users and professionals.
• Scheduling care visits and maintaining sensitive data with GDPR compliance.
• Coordinating ongoing projects and supporting service improvements.
• Collaborating with other Senior Business Officers to standardise practices.

Skills

Leadership

People management

Communication skills

GDPR knowledge

Microsoft Office

Problem solving

Flexibility

Tools

Windows OS

Microsoft Office

Job description

The Adults, Health & Commissioning Senior Business Officer role is central to the quality care and services we deliver across Cambridgeshire. From day one, we invest in our Business Support Team, offering sector-leading pay, benefits and training to support a meaningful career where you will make a difference every day. We are looking for one dedicated, full time Senior Business Officer to join us permanently in supporting our team, and we are committed to finding the right fit for this important role. The successful candidate will join a team of motivated professionals, collaborating with a range of specialists within Prevention & Early Intervention, to deliver the best outcomes for residents of Cambridgeshire. This role requires leadership, flexibility, proactivity in problem solving, and positive engagement with colleagues, partners, and service providers alike. We offer a hybrid working approach, allowing you to work from both an office location and home, once fully trained. With multiple locations across Cambridgeshire, your office base will be assigned on appointment., This role offers the opportunity to make a real impact, with key duties that include:

• Leading and motivating a team of Business Officers, ensuring their success through regular coaching and support, and overseeing their daily activities and workloads.
• Managing and processing incoming phone calls and correspondence with service users, their relatives and Community, Health, and Social Care professionals.
• Scheduling of care visits, and inputting and maintaining sensitive information across multiple databases, ensuring compliance with GDPR.
• Coordinate and support ongoing projects, contributing to the continuous improvement of our services.
• Collaborate with other Senior Business Officers to maintain consistency and excellence in our practices.
• Support changes that impact the Business Support workforce within the Adults Health & Commissioning Directorate and provide advice to service/team managers and their teams., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
• To thrive in this role, you will have:
• Strong management skills as you will be line managing and mentoring business officers.
• Proficiency with Windows & Microsoft Office applications (including Word, Excel, Outlook, PowerPoint and Internet) and the ability to learn new IT systems effectively.
• Strong communication skills, both verbal and written along with a collaborative team spirit and a positive, can-do attitude.
• A proactive approach, demonstrating initiative and a commitment to delivering high-quality customer service.
• A solid understanding of GDPR regulations.
• You will also be:
• Empathetic and caring with the ability to remain calm and emotionally resilient.
• Flexible and able to embrace change and support new ways of working.
• Proactive in learning and personal development.
• Able to travel to and work within Cambridgeshire County Council offices. Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. The closing date is 20th September 2026. Interviews will be held face-to-face at New Shire Hall, Alconbury Weald, Huntingdon PE28 4YE, week commencing 28th September 2026.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes