Business Support Officer (Regs)

Somerset Council; Shepton Mallet; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Flexible & hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council's Regulatory and Environmental Health Support Team plays a vital role in helping residents, businesses and communities access key council services. As an Environmental Health Support Officer, you'll handle enquiries, applications and service requests while providing specialist administrative and technical support in a friendly team.

You'll manage a varied caseload, provide practical guidance on environmental health and licensing matters, and maintain records to support

Responsibilities

• Be a trusted first point of contact for residents, businesses and partners to access support and information.
• Manage a varied caseload of enquiries, applications and service requests, ensuring timely, compliant resolutions.
• Provide practical advice and guidance on environmental health and licensing matters to help customers achieve positive outcomes.
• Maintain accurate records and systems to support decision-making, performance and regulatory compliance.
• Collaborate with colleagues across services to improve processes and customer experience.

Job description

Select how often (in days) to receive an alert:

Salary: Grade 14 - £26,016 to £26,847 per annum

Contract: Permanent

Hours: 37 hours per week

Location: This role offers flexibility to work from any of our offices at Yeovil, Bridgwater, Shepton Mallet or Taunton, depending on business need. Travel between office locations may occasionally be required.

Closing Date: 15th October 2026

Interviews: Interviews will take place at County Hall on either 22nd or 23rd October.

About the Role

Our Regulatory and Environmental Health Support Team plays a vital role in helping residents, businesses and communities access key council services. The team supports a wide range of environmental health and licensing functions, helping to keep Somerset safe, compliant and well‑managed.

As an Environmental Health Support Officer, you'll be at the heart of service delivery, helping customers navigate enquiries, applications and service requests while providing specialist administrative and technical support. Working within a friendly, knowledgeable team, you'll use your problem‑solving skills to manage a varied caseload, provide advice and coordinate information that supports essential regulatory services across Somerset. This is a rewarding opportunity to make a real difference to people's experiences of council services, while developing your expertise in a supportive and collaborative environment.

How You'll Make a Difference

• Be a trusted first point of contact, helping residents, businesses and partners access the support and information they need.
• Manage a varied caseload of enquiries, applications and service requests, ensuring they are resolved efficiently and in line with legislation and service standards.
• Provide practical advice and guidance on environmental health and licensing matters, helping customers achieve positive outcomes.
• Maintain accurate records and systems that support effective decision‑making, performance monitoring and regulatory compliance.
• Work closely with colleagues across services to improve processes, enhance customer experience and support continuous service improvement.

What You'll Bring

• Experience of managing cases, enquiries or applications in a busy customer‑focused or regulatory environment.
• Excellent communication and customer service skills, with the ability to build positive relationships and handle sensitive situations professionally.
• Strong organisational skills and the ability to balance competing priorities while maintaining accuracy and attention to detail.
• Confidence using IT systems, databases and reporting tools to manage information and support service delivery.
• A proactive and flexible approach to problem solving, knowing when to use your initiative and when to seek advice from colleagues.

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life

• 25 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work‑life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Further Information

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.