Business Manager

Concept Onyx Recruitment; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Milton Keynes seeks a Business Manager to oversee operations, build client relationships, and drive growth. This role requires experience in facilities or property maintenance and strong commercial acumen. You'll lead a team, manage marketing initiatives, and contribute to strategic decisions for a thriving business. Join us to make a meaningful impact on the company's future.

Qualifications

• Proven experience in facilities, property maintenance, plumbing, or mechanical services.
• Strong customer focus with high-net-worth client experience.
• Ability to manage teams and lead initiatives independently.

Responsibilities

• Oversee the Office Team and build a strong culture.
• Nurture client relationships and drive commercial revenue.
• Manage marketing and business development activities.

Skills

Client Relationship Management

Commercial Strategy

Data-Driven Decision Making

Marketing Tools Proficiency

Organizational Skills

Job description

Are you a commercially savvy leader with a background in facilities, property maintenance, plumbing, or mechanical services? Do you thrive in fast-paced environments, love making data-driven decisions, and have a natural ability to build strong client relationships?

We're looking for a commercially minded Business Manager to join our growing team and play a pivotal role in the next chapter of our business. This isn't just a job — it's a chance to be at the heart of operations, strategy, and growth.

What You'll Be Doing:

• Leading the Office Team - Oversee a capable team, providing support, structure, and a strong culture.
• Client Relationship Management - Own and nurture relationships with our commercial clients — keeping the 40% happy and supporting the 60% that drive our revenue.
• Driving Commercial Strategy - Use financial data and insight to influence decision-making, maintain a strong pipeline, and identify growth opportunities.
• Marketing & Business Development - Manage email campaigns, social media activity, and attend networking events to build awareness and new relationships.
• Supporting Business Operations - Lead daily office activities and contribute to larger strategic projects such as sourcing and evaluating new office space.
• Financial Insight - Turn data into meaningful insights to support strategic decisions. Bookkeeping experience is a bonus but not essential.

We're Looking for Someone Who:

• Is customer focused and has experience of working with tradespeople
• Understands what high-net-worth clients expect - and delivers it
• Is commercially minded and data-savvy - capable of identifying issues and providing costed, actionable solutions
• Can handle complaints professionally and credibly
• Brings energy to business development, including lead generation and relationship building
• Is confident with marketing tools, social media, and campaign planning
• Is highly organised, proactive, and comfortable leading initiatives independently

Why This Role?

This is a key leadership position in a thriving business with a strong client base and exciting growth plans. You'll have real ownership, meaningful variety, and the opportunity to make a direct and lasting impact on the company's future.

Ready to talk. If you're driven by commercial performance, love building relationships, and want to step into a role where you can shape the business as it grows, we'd love to hear from you