Business Development Manager ITSM /MSP

Thames 360; Reading; Hybrid; GBP 52,000 - 78,000; Full time

Job summary

Thames 360 is seeking an ITSM Business Development Manager to drive new logo acquisition and grow existing accounts from Reading in a hybrid role. You will split time between new business development and account management, building strong client relationships and presenting ITSM solutions as trusted extensions of client IT operations.

You will engage senior stakeholders, including IT and C-level executives, lead the sales cycle from discovery to close, and work with delivery teams to ensure

Qualifications

• 3+ years of B2B sales experience.
• Proven ITSM solution sales track record.
• Experience in new business acquisition and account development.
• Strong negotiation and senior stakeholder engagement skills.
• Degree in business/management or equivalent experience.

Responsibilities

• Drive new logo acquisition through outbound prospecting, targeted campaigns, networking and partner engagement.
• Identify and engage decision-makers across IT, Operations and Service Management.
• Build and manage a qualified sales pipeline from engagement to close.
• Develop and grow existing customer relationships with upsell opportunities.
• Forecast against targets and maintain CRM data accuracy.

Skills

ITSM sales

B2B sales

Account development

Negotiation

C-level engagement

Self-motivation

ITIL/SIAM knowledge

Business degree (preferred)

Education

Bachelor's degree in business/management

Tools

CRM software

Job description

ITSM /MSP Business Development Manager

Reading Hybrid Permanent

Salary dependent on experience + commission and benefits

We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across the ITSM landscape.

This is a hybrid role with equal focus on new business development and account management. You will win new clients, build a strong personal pipeline, and grow existing customer relationships by understanding their challenges and positioning our solutions as a trusted extension of their IT operations.

About the company

We help organisations accelerate Service Management best practice through training, consultancy, IT Support and ITSM technology services. Our solutions support clients' end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.

You will work in a supportive, commercially focused environment where your skills are fully used, with the opportunity to engage senior stakeholders across enterprise organisations.

The role

You will combine proactive business development with strong account management, working closely with internal delivery teams to drive successful client outcomes and identify further growth.

New business development

• Drive new logo acquisition through outbound prospecting, targeted campaigns, networking and partner engagement
• Identify and engage decision-makers across IT, Operations and Service Management
• Build and manage a qualified sales pipeline
• Own the sales cycle from initial engagement through to close and handover

Account management

• Develop and grow existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor to clients on their ITSM improvement journey
• Maintain regular account reviews and support long-term customer success
• Work closely with delivery teams to ensure successful execution and identify further opportunities

Additional responsibilities

• Forecast against sales targets, submit monthly progress reports and keep CRM data accurate and up to date
• Use market and competitor insight to strengthen the value proposition and differentiation
• Build relationships with senior stakeholders, including C-level executives, across enterprise organisations

What we're looking for

• Proven track record of ITSM solution sales
• Successful track record of at least 3 years' B2B sales experience
• Demonstrable success in both new business acquisition and account development
• Excellent commercial and relationship negotiation skills and business acumen
• Credibility and confidence to engage senior stakeholders, including C-level executives
• Self-motivated, results-driven and accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated, preferably in business or management, or equivalent relevant experience

What's on offer

• Competitive basic salary, dependent on experience
• Commission and benefits
• Hybrid working based in Reading
• An established ITSM portfolio spanning training, consultancy, IT Support and technology services

This is an exciting, fulfilling role where your skills and experience will be fully utilised.