Business Delivery Advisor

QE Facilities; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health services subsidiary in Gateshead is seeking a Business Delivery Advisor to provide operational and analytical support across various functions. Key duties include assisting in business development, maintaining performance trackers, and supporting contract administration. The ideal candidate should possess strong analytical and communication skills, with an ability to manage tasks effectively and contribute to service delivery improvements. Applications are welcome from those eager to enhance business operations in a dynamic team environment.

Qualifications

• Strong organizational and analytical skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience with data analysis and reporting.

Responsibilities

• Support the Head of Business Delivery in various operational tasks.
• Maintain centralised dashboards and performance tracking.
• Provide administrative support for contracts and SLAs.

Skills

Analytical skills

Communication skills

CRM system knowledge

Job description

The Business Delivery Advisor will provide operational, analytical, and coordination support across the Business Delivery function. The role will work closely with internal teams and external clients to ensure high-quality service delivery, effective contract administration, accurate reporting, and strong stakeholder communication.

This role supports the development and management of business processes, CRM systems, market intelligence, contract monitoring, and performance tracking. It does not carry managerial responsibility, but provides essential operational capacity to ensure efficient delivery within the Commercial Division.

The post supports the Head of Business Delivery in improving systems, processes, reporting, and contract governance to enable sustainable business growth and effective service delivery.

Business Development Support

• Support the Head of Business Delivery in developing and implementing a business development and market intelligence approach.
• Assist with identifying new opportunities by gathering insights internally and externally, contributing to pipeline tracking and opportunity evaluation.
• Undertake competitor benchmarking, horizon scanning, and research to support strategic decision‑making.
• Support the ongoing development and adoption of the CRM system across QEF, ensuring data accuracy, user compliance and reporting capability.

Reporting & Performance

• Collate and analyse KPIs and contribute to the production of performance reports for SLT, committees, groups, and boards.
• Support workload data collection to assist with resource planning.
• Maintain centralised dashboards, trackers, and risk registers for SLAs, contracts, and KPIs.
• Support the Company Secretary with responses to FOIs related to business development.
• Assist in coordination of the annual ERIC return, including data collation and preparation for Director approval.
• Support audit responses by ensuring information is collected and submitted accurately and on time.

Contract & SLA Administration

• Provide administrative support for the effective monitoring and management of internal and external contracts, including QEH SLAs and service contracts.
• Support contract set‑up, onboarding, reporting, and performance monitoring.

KPIs

• Quality and timeliness of reporting and data outputs.
• Positive internal and external stakeholder feedback.
• Accurate contract monitoring and onboarding support.
• Effective maintenance of trackers, dashboards and CRM data.
• Contribution to business development insights and opportunity identification.
• Embedding QEF values of pride, professionalism, and passion.

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Gateshead Health NHS Foundation Trust is a smoke free organisation in line with Smoke Free Gateshead.

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England. We provide a range of non‑clinical services to GHNT and other NHS organisations. Our services include estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out‑patient pharmacy, and prevention & management of violence & aggression training (PMVA). In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate. We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.